Retail

Customer Experience Officer At Premier Hospital

Premier Hospital·Nairobi, kenya·Full Time·Onsite
RetailFull TimeOnsite
-Closes Sep 30, 2026

ABOUT THE ROLE

  • Reporting to the Customer Experience Co- Ordinator, the Customer Experience Officer will support the efficient delivery of customer service, enhance patient and visitor satisfaction, manage patient flow and enquiries, and maintain high standards of service across the hospital.

MINIMUM REQUIREMENTS / QUALIFICATIONS

  • Diploma in Front Office Operations, Hospitality Management or a related field.
  • Formal training in customer service or customer care.
  • 2-3 years of experience in a customer-facing role within a busy service environment.
  • Experience in a hospital or healthcare setting is an added advantage.
  • Strong interpersonal and communication skills.
  • High levels of empathy, patience and problem-solving ability.
  • Excellent time management and organizational skills.

Key skills

Diploma
Apply Now
Send your CV along with a cover letter tocareers@premierhospital.org

Please use the job title as the subject line of your email.

At a glance

Company

Premier Hospital

Location

Nairobi, kenya

Employment

Full Time

Work style

Onsite

Experience

Valid until

September 30, 2026

Created

September 17, 2026

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