- Supervise staff and coordinate daily customer service and operational activities.
- Ensure customers receive professional, timely and satisfactory service.
- Handle customer complaints and resolve service-related concerns professionally.
- Monitor service quality and ensure customers' garments are handled with care and attention to detail.
- Coordinate daily activities to ensure smooth and efficient service delivery.
- Monitor stock levels and ensure cleaning materials and other operational supplies are available.
- Support cash handling, daily sales monitoring and proper record keeping.
- Maintain good communication and coordination among staff.
- Ensure staff remain responsible and accountable in carrying out their duties.
Qualifications and Experience
Applicants for this Customer Care Supervisor position should meet the following requirements:
- At least two years of experience in a supervisory role within the service industry.
- A Diploma in Hospitality Management, Business Management, Customer Service or a related field will be an added advantage.
- Experience in dry cleaning, laundry, hospitality, hotels, restaurants or other customer-facing service businesses will be an added advantage.
- Proven ability to supervise staff and coordinate daily operations.
- Good customer service skills and the ability to handle customer complaints professionally.
- Good attention to detail, particularly when handling and checking customers' garments.
- Ability to monitor stock levels and ensure cleaning materials and supplies are available.
- Basic knowledge of cash handling, daily sales and record keeping.
- Proficiency in MS Office applications.
Key Skills and Personal Attributes
The ideal candidate should demonstrate:
- Strong leadership and staff supervision skills.
- Excellent communication and interpersonal skills.
- Good organisational and coordination abilities.
- A customer-focused approach and commitment to quality service.
- Attention to detail and accountability.
- Maturity, honesty and trustworthiness.
- Ability to work independently with minimal supervision.
Application Deadline: 10th November 2026