Step into a supportive team environment where your skills in customer care and sales are valued and your professional growth is encouraged. Are you ready to contribute to a dynamic sales team while building meaningful client relationships and advancing your career in a retail and FMCG setting?
Duties:
Manage outbound sales calls and inbound customer inquiries with professionalism and enthusiasm
Engage prospective and existing customers via telephone, email, and various communication channels
Use your product and service knowledge to tailor solutions and analyze customer needs effectively
Upsell and cross-sell products and services to enhance sales performance
Develop and maintain positive client relationships, ensuring ongoing contact
Expand the customer base by optimizing client portfolios
Identify warm leads and secure sales opportunities
Consistently meet or exceed sales targets and call center performance goals
Update and maintain CRM and other essential databases accurately
Provide support to sales and internal teams as required
Handle customer complaints and conflicts with tact and efficiency
Carry out administrative duties relevant to the role
Requirements:
Matric certificate
At least 2 years' experience in a call centre environment
Minimum of 2 years' outbound sales call centre experience
Strong sales skills with a focus on organization and adaptability
Proficient in RPE (Relevant Performance Elements) or similar sales metrics
Salary:
Salary: R8,000 - R10,000 per month (Cost to Company) + monthly commission