Customer Care Consultant

ROLE OVERVIEW:

• Responsible for providing professional customer support, handling queries and resolving problems efficiently within a fleet management environment.
• The role requires strong follow-up, administration and communication skills, with the ability to remain calm and professional when dealing with challenging customers.
• Please note that only candidates who meet all the requirements will be contacted for the opportunity.
• We look forward to receiving your application!

Minimum requirements:

• Valid Driver's Licence.
• 2+ years' customer service or customer care experience.
• Excellent verbal and written communication skills.
• Professional telephone manner.
• Strong computer literacy and confidence working across multiple systems and applications.
• Good problem-solving and troubleshooting ability.
• Strong administrative and follow-up skills.
• Previous vehicle tracking, fleet management or telematics experience is highly desirable.
• Experience with tracking or fleet management software is advantageous.
• Previous support or helpdesk experience is advantageous.
• Located in the East Rand, particularly Boksburg or Benoni, is advantageous.
• Willingness to travel within South Africa from time to time.
• Company transport is provided.

Personality Traits:

• Confident and professional.
• Customer-focused and service-driven.
• Calm and composed under pressure.
• Reliable and well organised.
• Proactive and solution-oriented.

Duties and responsibilities:

• Handle customer queries and provide professional assistance across multiple communication channels.
• Respond to customer concerns, troubleshoot problems and provide appropriate solutions.
• Deal calmly and professionally with difficult or frustrated customers.
• Use multiple systems and applications to access information and resolve customer queries.
• Maintain accurate customer records and complete all required administration.
• Follow up on outstanding queries and ensure customers receive timely feedback.
• Escalate technical or operational issues when required.
• Build and maintain positive customer relationships.
• Work closely with internal teams to resolve customer and fleet-related issues.
• Maintain a professional telephone manner and high standard of customer service.
• Work independently while contributing effectively within a team environment.
• Travel within South Africa when required.