Sales

Customer Care/ Call Centre Support - 2 Positions At Nid Logistics

NID Logistics·Nairobi, kenya·Full Time·Onsite
SalesFull TimeOnsite
-Closes Sep 28, 2026

Key Responsibilities

  • Handle inbound and outbound customer calls.
  • Respond to customer inquiries and provide accurate information.
  • Follow up on pending deliveries and customer complaints.
  • Follow up on COD collections and PODS.
  • Conduct debtor follow-ups and collection calls.
  • Resolve customer complaints professionally and promptly.
  • Maintain accurate customer and call records.
  • Escalate unresolved issues to the relevant departments.
  • Follow up with branches, drivers and operations teams.
  • Meet assigned customer service and collection targets.

Requirements

  • Moving People, Goods and Opportunities Across Kenya
  • Must have worked as a Debtor Collector.
  • Diploma/Degree in Customer Service, Business, Communication or a related field.
  • 1-2 years' experience in customer care, call centre or debt collection.
  • Excellent telephone communication and listening skills.
  • Ability to handle difficult customers professionally.
  • Good follow-up and negotiation skills.
  • Computer literate with good data-entry and record-keeping skills.
  • Patient, professional and solution-oriented.
  • Ability to work under pressure and meet targets.

Key skills

BA/BSc/HNDDiploma
Apply Now
Send your CV along with a cover letter torecruitment@nidlogistics.co.ke

Please use the job title as the subject line of your email.

At a glance

Company

NID Logistics

Location

Nairobi, kenya

Employment

Full Time

Work style

Onsite

Experience

Valid until

September 28, 2026

Created

September 28, 2026