Customer Care Assistant Iii

Customer Care Assistant Ii - 2 Posts

Job Specifications Duties and responsibilities will entail: Managing incoming and outgoing calls and route to appropriate persons. Directing enquiries from external stakeholders to relevant employees. Managing guests in a professional manner. Managing internal stakeholders. Monitoring flow of visitors for security controls. Maintaining the appointment diary either manually or electronically. Maintaining the facilities booking system i.e. booking of boardrooms and meeting rooms. Scheduling appointments for internal and external stakeholders. Maintaining call records and expenditure for monitoring purposes. Implementing Quality Management System standards and continuously identifying and managing risks. Scheduling appointments for internal and external stakeholders. Maintaining call records and expenditure for monitoring purposes. Providing information on the Authority's products/services. Fostering a positive customer experience for overall satisfaction and loyalty. Person Specifications For appointment to this grade, an officer must have at least: Three (3) years' cumulative relevant work experience at the grade of Customer Care Assistant III or in a comparable position. Diploma in any of the following: Customer Care, Front Office Management, Public Relations, International Relations Public Relations, Communication Studies or equivalent qualifications from a recognized institution. Proficiency in computer applications. Competencies and Skills Communication skills Interpersonal skills Report writing skills Presentation skills