Customer Accounts Administrator

ROLE OVERVIEW:

• Manage customer accounts and sales administration by processing orders and quotations, assisting customers, coordinating deliveries, and working closely with internal teams to ensure excellent customer service.

Minimum requirements:

• Matric with good mathematics %.
• 2 - 3 years' experience in customer-focused administration, sales support or order processing.
• Hands-on experience with Sage 200 / Pastel Evolution.
• Confident working knowledge of Microsoft 365 applications.
• Fluent in spoken and written Afrikaans and English.
• Ability to manage high order volumes and prioritise competing requests.
• Strong customer communication and interpersonal skills.
• Excellent organisational and administrative abilities.

Duties and responsibilities:

• Process sales orders and quotations for Woolworths Concepts, internal sister companies, e-commerce and private customers.
• Print and action daily and weekly order sheets, follow up on orders and communicate out-of-stock updates to outlying stores.
• Assist customers telephonically, via email, at reception and in person.
• Support the Sales Team with customer information and quotations.
• Liaise with Warehouse and Dispatch regarding customer requirements, stock availability and delivery arrangements.
• Capture courier waybills and complete DSV bulk manifests.
• Coordinate courier collections and manage courier claims and stationery.
• Maintain organised sales order, e-commerce and courier filing.
• Complete card transaction cash-ups.
• Plan and coordinate administrative activities around holidays, stocktakes and price changes.
• Take ownership of customer enquiries and ensure that queries are followed through to resolution.
• Work collaboratively with internal teams to find practical solutions while adhering to company processes.