Credit Relationship Officer At Creditwise Financials Limited

Job Description

• Managed and maintained relationships with clients to ensure excellent customer satisfaction and retention.
• Assisted customers with credit-related inquiries, loan applications, and financial product information.
• Monitored customer accounts, repayments, and credit performance to ensure compliance with company policies.
• Conducted client follow-ups on outstanding payments and resolved account-related issues professionally.
• Worked closely with the finance and operations team to track inflow and outflow of funds.
• Prepared and maintained accurate financial and customer records.
• Supported business growth by identifying opportunities to improve customer engagement and service delivery.
• Handled calls, emails, and customer complaints in a timely and professional manner.
• Assisted in preparing reports on customer accounts, credit status, and transaction activities.

Requirements

• Degree in Accounting, Banking & Finance, or related fields
• 0 - 1 year work experience
• Strong communication and interpersonal skills
• Good analytical and relationship management skills
• Basic knowledge of Microsoft Office Suite
• Ability to work independently and as part of a team
• Eagerness to learn and grow in a fast-paced financial environment