The Credit Controller is responsible for driving the timeous collection of membership debt, ensuring accurate and compliant invoicing for new members, and providing first-line support to members navigating the company's membership system. The role combines credit control, account accuracy and member-facing service delivery, and is central to protecting the company's cash flow while maintaining a positive member experience during the collections process.
Duties & Responsibilities
Manage the timeous collection of outstanding membership fees and subscription debt in line with agreed SOPs and turnaround times.
Prepare and issue accurate, compliant invoices and statements for new and renewing members.
Monitor debtor balances and follow up on overdue accounts via calls, emails and formal letters of demand.
Maintain accurate, up-to-date records of collections activity, payment arrangements and member communications.
Report regularly on collections performance and ageing debt to the Debtors Supervisor.
Liaise with the Membership and Finance teams to ensure consistent application of credit control policies.
Desired Experience & Qualification
A diploma in Bookkeeping, Credit Management, Finance or a related field.
A minimum of 3 years' experience in a debtors, credit control, collections or membership/subscription billing environment (essential).
Prior experience working on a membership or CRM system is advantageous.
Proven track record of meeting collection targets and SOP-driven turnaround times.
Desired Skills:
Credit Controller
Credit Control
About The Employer:
A well established company based in Pretoria is looking for a Credit Controller to join their team for a fixed-term period of 6 months.