Follow up on overdue accounts and negotiate repayment arrangements
Maintain accurate records of collection activities
Resolve payment issues and disputes professionally
Work closely with internal teams to meet recovery targets
Monitor collection performance and provide regular recovery updates
What We are Looking For
2-3 years proven experience in debt collection, credit control, customer service, or a related role
Experience working within microfinance institutions, money lending companies, SACCOs, fintech lenders, or collections environments is a strong advantage
Strong communication and negotiation skills
Ability to handle sensitive situations professionally
Results-driven with a strong ability to meet collection targets