Credit Control Officer

Role Outline

• A Billing / Account Receivable Officer is responsible for recovering money owed by customers to the organization.
• The credit function plays a vital role in the finance department to ensure that invoices are paid on time to assist the organization manage their cashflow.

Typical Job Duties and Responsibilities

Reporting to the Credit control supervisor, the Billing / Account Receivable Officer role will perform a wide range of duties and responsibilities. These may include, but are not limited to:

• Chasing up overdue payments via telephone and email and visits.
• Invoicing.
• Resolving customer Accounting queries and issues.
• Setting credit limits.
• reconciliation of payments to customer's accounts.
• Solve problems regarding incorrect payments.
• identifying clients that exceeded credit limits for disconnection.
• Highlighting problem customers to senior management.
• WHT recovery and follow up.

Skills and Attributes

The more common skills and attributes that are most needed for this role may include:

• Understanding of the end-to-end Accounts Receivable process.
• Strong communication skills, both written and verbal.
• Ability to build relationships with internal and external stakeholders, including Management.
• Excellent organizational and time management skills.
• Ability to prioritize and multitask.
• High level of accuracy and attention to detail.
• Tenacity and ability to have difficult conversations.
• Willingness to escalate debt issues.
• Intermediate computer software skills, including Excel and Accounting packages.