- The Officer will provide hands-on technical assistance, capacity strengthening, coordination and performance monitoring to county governments, WSPs and other water and sanitation service providers.
- The Officer will work across urban, peri-urban and rural WASH systems, supporting improvements in institutional performance, infrastructure and operations, customer and revenue systems, investment planning, climate resilience and service sustainability.
WSP capacity strengthening
- Conduct WSP and service-provider capacity assessments
- Support preparation and implementation of performance-improvement plans.
- Strengthen governance and management systems.
- Support establishment and monitoring of WSP KPIs.
- Coach WSP management and technical teams.
- Track implementation of agreed improvement actions.
Technical and operational performance
- Support providers to improve:
- Water production and distribution;
- Network operations;
- NRW management;
- Water-quality management;
- Metering and connections;
- Preventive maintenance;
- Asset management;
- Infrastructure rehabilitation;
- Energy efficiency; and
- Service reliability and continuity.
Customer and commercial performance
- Support improvement of:
- Customer databases;
- Billing systems;
- Revenue collection;
- Meter management;
- Complaints management;
- Customer communication;
- Payment systems; and
- Commercial-performance monitoring.
- Support county and WSP investment planning.
- Identify priority infrastructure and service gaps.
- Develop technical inputs for investment cases.
- Link investment priorities to WSP business plans.
- Support preparation of investment-ready project concepts.
- Facilitate engagement with financing and private-sector partners.
Rural and small water providers
- Support rural and small providers to improve:
- Governance;
- O&M;
- Financial sustainability;
- Tariff and revenue systems;
- Operator capacity;
- Customer management;
- Asset management;
- Delegated management arrangements; and
- Service-level agreements.
- The Officer will maintain regular engagement with:
- County Departments responsible for water/WASH;
- WSPs;
- Rural water providers;
- Community institutions;
- Private operators;
- Sanitation/FSM actors;
- Regulators; and
- Other relevant sector stakeholders.
- The Officer will maintain a county action tracker and follow up agreed actions to completion.
Sanitation and FSM integration
- Working with the relevant sanitation/FSM specialists, the Officer will:
- Support county-level coordination of water and sanitation interventions;
- Identify service-delivery gaps;
- Facilitate linkages with sanitation/FSM providers;
- Support integration of sanitation priorities into relevant county/WSP plans; and
- Monitor agreed county-level actions.
Climate resilience and sustainability
- Integrate:
- drought resilience;
- climate-risk assessment;
- source and infrastructure protection;
- water-resource considerations;
- energy efficiency;
- solarisation where appropriate;
- resilient O&M systems; and
- long-term financial sustainability
- Into county and WSP planning.
Capacity building and knowledge transfer
- Deliver and facilitate practical training.
- Coach county and WSP staff.
- Develop and adapt SOPs, tools and management templates.
- Facilitate peer learning.
- Document lessons and innovations.
- Promote institutional ownership of systems introduced through the programme.
- Maintain county implementation and performance trackers.
- Monitor agreed WSP KPIs.
- Document technical assistance and capacity-building activities.
- Track progress against county action plans.
- Identify risks and recommend corrective actions.
- Prepare periodic county progress reports.
- Provide data and evidence for Pathway 2 reporting.
- The Officer will be responsible for:
- County WSP/Service-Provider Capacity Assessment
- County WSP Performance-Improvement Plans
- County WSP Action and KPI Tracker
- Customer Management and Revenue-System Improvement Actions
- Infrastructure and Asset-Management Improvement Actions
- DMM/PPCP Development and Operationalisation Actions
- County/WSP Investment-Planning and Investment-Readiness Inputs
- Capacity-Building and Coaching Records
- County Stakeholder Coordination Records
- Climate-Resilience and Sustainability Actions
- Sanitation and FSM Coordination Actions
- Quarterly County Progress Reports
- County Institutionalisation and Handover Plan
Qualifications and Experience
- Bachelor's degree in Civil/Water Engineering, Environmental Engineering, Natural Resources, Public Health, Development Studies, Social Sciences or any other relevant course with a bearing on water and sanitation;
- Postgraduate qualification is an advantage.
- Professional registration/membership where applicable is an advantage.
- At least 7 years of relevant professional experience, including:
- WASH service delivery in Kenya;
- Water sector reforms in Kenya
- Demonstrated experience in both urban/peri-urban and rural settings;
- WSP or water-service-provider strengthening;
- County government engagement;
- Water infrastructure, operations or service management;
- Institutional capacity strengthening;
- Stakeholder/community engagement; and
- Implementation of government or donor-supported WASH programmes.
- Regional experience
- Demonstrated practical experience in Northern Kenya and/or ASAL counties shall be strongly preferred.