MTN Nigeria - The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.
We are recruiting to fill the position below:
Job Title: Coordinator - Service Configuration and ITAM
Job Identification: 7814 Location: Ikoyi, Lagos Reports To: Manager - Service Performance Division: Information Technology
Mission
Identify, capture, and manage all MTNN IS Configuration Items (CI) used in the delivery of business services while ensuring the goals of the Information Technology Asset Management (ITAM) process are achieved.
Maintain a logical model containing the components of the IT infrastructure (CIs) and their associations. This is usually maintained in the Configuration Management Database (CMDB). The CMDB should be presentable through the Configuration Management System (CMS).
Description
Oversee the entire lifecycle of IT assets and configurations within MTN Nigeria.
Maintain an up-to-date record (database) of all components of the MTNN Information Technology Assets, a repository of information describing topology, services, and their relationships.
Ensure the availability of technical information as regards MTNN Information Technology Assets to staff and management.
Maintain MTNN IS asset and configuration information and conformity to best practice (ITSM).
Communicate new configurations, follow-up, and update the impact of changes on configuration information.
Develop a report on license compliance, including, but not limited to, management usage, availability, and expiry.
Ensure that dependencies and interrelationships between configuration items are communicated and understood.
Ensure the availability of license information for staff and management.
Provide a graphical representation of the MTNN Information Technology Assets, to aid in the diagnosis of incidents and problems.
Provide input to vendor and supplier negotiations and manage vendor procurement, supply, and delivery processes.
Ensure and maintain a comprehensive and accurate Configuration Management Database (CMDB).
Ensuring the pre-defined activities are aligned with the change management process.
Ensuring the CMS provides accurate and up-to-date information.
Ensuring regular snapshots and configuration baselines are taken and protected.
Conduct regular audits to ensure the accuracy of asset records.
Requirements Education:
First Degree in Computer Science, Engineering, or Applied Sciences or an IT equivalent degree
Foundation Certificate: ITIL, IT Service Management
Experience:
3–7 years’ experience in IT service support and delivery environments
Experience in enterprise asset management
Experience in the development, maintenance, and management of CMDB
Experience of change, release, and configuration management processes and procedures
Project management experience