The role will have a specific focus on coordinating and improving last-mile distribution and courier operations across business-to-business and business-to-client delivery channels. The role is responsible for supporting reliable, cost-effective and customer-focused delivery execution through courier partner coordination, service-level monitoring, track-and-trace visibility, exception management, reporting and continuous improvement.
Experience
MINIMUM:
At least 5 years' experience of coordination for delivery and/or achievement of business objectives within a relevant or related environment to the function, project or environment; including experience in monitoring, supporting planning, forecasting, reporting, budgeting and prioritisation.
Comfortable in liaising with senior-level stakeholders and / or external parties such as legal and regulatory entities, vendors, partners.
Experience of using influence and negotiation to corral resources and stakeholders to drive objectives and delivery.
Proven experience of prioritising, working to deadlines, multi-tasking and applying time management skills to ensure delivery.
Designing and producing quality reports, presentations and material.
Experience in courier, transport and last-mile distribution operations, including B2B/B2C deliveries, collections, reverse logistics and coordination of courier service providers.
Experience managing end-to-end courier performance, including track-and-trace, proof of delivery, SLA monitoring, delivery exceptions, operational reporting and corrective actions.
IDEAL
Experience managing national courier and last-mile distribution operations, including different service types and products, regional delivery requirements and coordination across branches, distribution hubs, service providers and end clients.
Experience in the commercial and technical aspects of courier operations, including rate structures, fuel levies, volumetric weight, claims, cost reconciliation, track-and-trace and courier-system integrations.
Qualifications (Minimum)
A relevant tertiary qualification in Supply Chain Management or Engineering - General
Knowledge
MINIMUM/DEAL:
Strong knowledge of relevant functional / technical area and related task management tools, techniques, processes and systems.
Understanding of business operations, including but not limited to budgeting, project management and planning principles, forecasting and scheduling.
Knowledge of relevant regulatory and compliance requirements.
Foundational information and data analysis knowledge.
Stakeholder engagement and management processes and practices.
IDEAL:
Strong knowledge of end-to-end courier and last-mile distribution operations, including service levels, reverse logistics, exception management and risk controls.
Good understanding of courier commercial and operational drivers, including pricing structures, track-and-trace systems, proof of delivery and regional service coverage.