Coordinator, End User Device Management Engineer (analyst)

Job Profile / Job Description

• Maintain availability of end user devices on new installations and upgrades, ensuring the process from request to deployment are followed.
• Research new technologies, approaches and best practices on end user device management.
• Provide input into the selection of hardware and software tools, tailoring and installation based on knowledge of technical problems and hitches associated with the proposed brand.
• Maintain the company's IS Asset and configuration information and conformity to best practice (ITSM)
• Deploy devices to end user and recover devices when necessary
• Upgrade and replace devices when necessary.
• Ensure vendor compliance to the company's standards and specifications
• Prepare new systems and reinstall recovered devices in readiness for reallocation
• Update Asset database and all relevant spreadsheets with allocation information.
• Work with the Enterprise system and End User devices for excellent inventory record
• Coordinate and liaise with the End user engineer, Enterprise Operating System and Hardware engineers to keep records and track inventory records.
• Work closely with all IT staff to track procurement, maintenance and disposal of IT Assets
• Work with support teams to ensure that the incident management process is being achieved while ensuring that the IT policies and procedures are adhered to at all times.
• Excellent communication skills and experience of coordinating Asset Audit for internal and external customers.
• Production of weekly/monthly/ad-hoc Incident Management reports from BMC Remedy system and suggest possible improvements via trend analysis and reporting.

Qualifications

• First Degree in Computer Science or related fields.
• Minimum of ITIL3 Foundation certification.
• A+ Certification.
• Minimum of 2 years hands-on experience in End User Support.
• Analytical and statistical skills.
• Windows Systems (MS Office).
• Knowledge and understanding of specified operating systems and computer hardware.
• Knowledge of computer problem resolution procedures and techniques.
• Ability to multitask, evaluate, prioritize multiple clients needs internal and external of the business.