Coordinator Cs Documentation, Kano At Hapag-lloyd Ag
Hapag-Lloyd AG·Kano, nigeria·Full Time·Onsite
HospitalityFull TimeOnsite
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About the job
Knowledge of HLAG products and ensuring customer requirements are met. Good knowledge of the business, longstanding process and overall exceptions prevention and management.
Import Documentation Task /Counter
Review amendment requests and action them where applicable.
Prompt response to all Amendment and supplementary request to customs, customers, and POL.
OBL printing - Ensure OBL requests are attended too as fast as possible.
Issue delivery order to customers and terminal.
Ensure case is close as fast as possible.
Export Counter
Issue Telex Release instruction or MTD.
OBL printing
Liaise with Operations for confirmation of Loaded containers.
Handle customs Clearance and Loading.
Attend to all customer queries.
Export GOMT & GIFU Task
Quality work on GOMT picked for quick gate in on boxes picked for bookings- GIFU to improve cargo readiness.
Quality work on GIFU to increase loading and volume/ Loaded as booked. and limit GIFU longstanding in the yard
Guide and push customers on fast GATE IN FULL to increase cargo readiness and loadings.
Result visible on Weekly GIFU volume and cargo readiness.
Share progress on daily huddle meeting.
Work together with sales PIC of customers account for quick GIFU /Empty return.
Work with operations on equipment release control.
LONGSTANDING TASK
Equipment Longstanding Clearance & EMPTY RETURN
IMPORT DIFU & GOFU - Communicate/Push customers on delivery of cargo that arrived on vessels to avoid and reduce longstanding.
Daily push on Special cargoes- OOG/flat rack & Reefer Aggressive focus/push with all reefer customers for prompt delivery of reefer cargoes
Ensure Daily and quality work on GOFU-Task to return/retrieve company asset or push for replacement value if unit is missing.
Communicate/Push customers and make consistent effort on prompt empty return to terminal to allow empties available for bookings.
Receive and collate weekly/monthly report for longstanding visibility- Rane Manali's report to be used as central source, manual performance collation, Every Monday
Follow up on waiver cases and Auction to reduce longstanding in yard.
Share progress on Daily Huddle meeting.
Ensure Macro longstanding push with QSC - Letters must be sent to avoid new shipments resulting on longstanding.
Coordinate with QSC to perform longstanding follow up tasks in FIS i.e. postponement and abandonment.
Send longstanding notifications to customers and POL according to the longstanding notification timeline.
Prepare reports for weekly & Monthly meeting presentation.
Block GOFU customers on ODEX.
Export GOMT & GIFU Task
Quality work on GOMT picked for quick gate in on boxes picked for bookings- GIFU to improve cargo readiness.
Quality work on GIFU to increase loading and volume/ Loaded as booked. and limit GIFU longstanding in the yard
Guide and push customers on fast GATE IN FULL to increase cargo readiness and loadings.
Result visible on Weekly GIFU volume and cargo readiness.
Share progress on daily huddle meeting.
Work together with sales PIC of customers account for quick GIFU /Empty return.
Work with operations on equipment release control.
What Makes You A Fit
Computer literacy / Excel competency /Power Point
Great communication skills; good command of written and spoken English
Basic knowledge of customer service is required
Import Documentation Process knowledge - can be learnt on the job