Responsibilities: Managing, planning, monitoring and reporting. Helping Clients Services, Call Centre, the Claims team, employers and external service providers. Meet production standards in terms of quantity and quality Liaise with employers and service providers both written and verbal Ensure that email communication, whether internal or external is deltwith professionally and within the service level agreement (SLA) Coordinate and monitor all contributions related activities which includes monthly contributions cycles, ad hoc contributions, data maintenance and clients' enquiries or queries Ensure that the fund comply and is administered according to the rules, policies, legislation, administration procedures and the service level agreements applicable. Coordinate, Identify, develop, enhance and implement policies and procedures that are relent to the contributions department Follow up on audit findings and recommendations Essential Knowledge and skills: At least 10 years employee benefits / retirement fund administration experience, specifically in a similar role processing retirement fund contributions and dealing with employers and external service providers. A solid knowledge of pension funds legislation, regulations and guidelines. Everest experience is a requirement. Knowledge and understanding of utilisation. Good knowledge of Microsoft Outlook, Word and Excel. Qualifications requirements: Matric certificate with maths or accounting, Diploma and or B Comm degree