KEY JOB FUNCTIONS:

This vacancy reports to the Manager Sales Technical Liaison and exists in the Technical Services Department which forms part of Customer First Division.

KEY PERFORMANCE AREAS:

Product Analysis and consolidating facts & data - enhance go & study activities.
Strengthen service function.
Quick info, from the market.
Strengthen FTR analysis.
Detailed report compilation - antenna function, to enhance sensitivity for early detection/early resolution - FTR issuing.
Detailed research on product related matters.
Compilation of communication to the dealer network - service bulletins.
Present presentations to various audiences - Nuts & Bolts (dealer network) / Technical Conferences.
Liaise with TMC, TSAM, public relations, legal dept. & customer call Centre (CQD and other related departments).
Fix it right first time - product resolution.
Study & develop f/fix methods & coordination parts with NPDC.

QUALIFICATIONS AND EXPERIENCE:

NQF Level 6 (360 credits - level 8 framework) Mechanical + 3 years working experience as motor technician / motor mechanic or similar Qualified Motor Mechanic + Master Technician (G1) + 5 - 6 years relevant experience.
Minimum 5 years' experience at dealer level will be an advantage.
Experience in a research environment or analysis position an advantage.
Computer experience in MS Office and Outlook.
Advanced level of technical knowledge.
Field experience dealing with voice of the customer.
A minimum of five years technical experience on Lexus and Toyota models would be an advantage.
Will be required to travel.

COMPETENCIES:

Contractor Specialist Sales Tech Liaison (2 Year Contract)

Key skills