The primary purpose of the Contact Centre Administrator role is to play a central role in ensuring the smooth operation of the Contact Centre leadership team.
The role is responsible for coordinating administrative activities, reporting, stakeholder communication, projects and events while maintaining high levels of accuracy, confidentiality and organizational efficiency.
The role also supports continuous improvement by identifying opportunities to enhance processes and operational effectiveness.
Role Requirements
Qualification:
Matric or NQF 4 equivalent
Diploma in Business Management / Administration (advantageous)
Work Experience:
2- 3 years administrative experience
Experience in supporting senior management
Experience in compiling reports and presentations
Experience with reporting and data analysis
Proficiency:
Microsoft Office
CRM Systems
Virtual collaboration tools
Multilingual (Afrikaans essential)
Additional:
Valid motor vehicle license and reside in the are of the adverstise vacancy