Marvel Manager

Newmark Hotels

Western Cape, south-africa

Job Advert Summary The Marvel Manager is responsible for the overall management of Marvel Tours' transport operations, including driver supervision, fleet management, transfer bookings, financial administration, customer service and business development. The role ensures efficient operations, compliance with relevant legislation, cost control and the consistent delivery of five-star service to guests, clients and employees. Minimum Requirements QUALIFICATIONS AND EXPERIENCE Grade 12 (Matric) or equivalent. A tertiary qualification in Business Management, Transport and Logistics, Office Administration or Hospitality Management will be advantageous. Minimum of two years' relevant experience in transport operations, fleet coordination, hospitality or administration. Previous experience in driver supervision, fleet management and operational reporting will be advantageous. Valid driver's licence; PDP where required for driving duties. Proficiency in Microsoft Office, particularly Excel, Word and Outlook. Duties and Responsibilities Transport Operations and Administration Manage the day-to-day operations of Marvel Tours, ensuring efficient coordination of all transport services. Book, confirm and coordinate transfers and tours for hotel guests, VIPs, employees and external clients. Liaise with central reservations, concierge, front desk teams, sister properties and outsourced transport providers. Maintain accurate booking records, operational schedules, transfer documentation and reports. Prepare and submit daily, weekly and monthly reports on sales, transfers and operational performance. Identify opportunities to improve operational efficiency, service delivery and resource utilisation. Driver and Fleet Management Manage drivers, including rosters, attendance, leave, performance, payroll inputs and operational duties. Ensure drivers maintain professional conduct, appropriate presentation and excellent guest service standards. Hold drivers accountable for assigned duties, punctuality, vehicle checks and compliance with company policies. Conduct or coordinate daily vehicle inspections and ensure vehicles are clean, presentable, roadworthy and properly maintained. Coordinate vehicle servicing, maintenance, licensing and required compliance documentation. Monitor fuel consumption, vehicle utilisation and fleet-related expenditure. Ensure compliance with applicable transport and road safety legislation, including relevant driver licensing and permit requirements. Financial Administration and Cost Control Complete daily and monthly reconciliations of transfers, bookings, invoices and payments. Ensure accurate billing, follow-up of outstanding payments and resolution of financial discrepancies. Monitor operational expenses and identify opportunities to control costs and improve profitability. Ensure accurate and timely submission of payroll information, attendance records and overtime. Assist with operational budgets, financial reporting and other requirements in collaboration with the General Manager and Finance Department. Customer Service and Quality Standards Maintain and consistently deliver five-star service standards across all Marvel Tours operations. Ensure that guest transport arrangements and special requests are handled professionally and efficiently. Resolve guest complaints and operational issues promptly, escalating matters where necessary. Maintain positive working relationships with hotel departments, clients, suppliers and external service providers. Sales and Business Development Identify opportunities to grow Marvel Tours' client base, increase transfer bookings and generate revenue. Develop and maintain relationships with corporate clients, travel partners and tourism operators. Distribute current rates and quotations and ensure accurate communication of service offerings. Monitor sales performance and recommend initiatives to improve revenue, profitability and vehicle utilisation. Marketing and Brand Management Collaborate with the Newmark Marketing Department on Marvel Tours' marketing and promotional activities. Assist with website updates, social media management and the maintenance of brand collateral. Provide operational information and assist with marketing reports, public relations activities and other projects as required. Compliance and Reporting Ensure compliance with company policies, applicable legislation, transport regulations and safety requirements. Identify and report operational risks, incidents, vehicle defects and non-compliance. Maintain accurate records and communicate operational, staffing and financial matters to the General Manager. Protect company assets and confidential information and promote accountability, professionalism and continuous improvement. Perform additional reasonable duties as required by the General Manager. Deadline:8th November,2026

3 days ago

Guest Experience Expert - Protea Hotel Cape Town Mowbray

Protea Hotels

Western Cape, south-africa

full-time

POSITION SUMMARY Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build an experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience. No matter what position you are in, there are a few things that are critical to success - creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts - to get it right for our guests and our business each and every time. CRITICAL TASKS Guest Relations Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process to resolve issues, delight, and build trust. Address guests' service needs in a professional, positive, and timely manner. Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible. Assist other employees to ensure proper coverage and prompt guest service. Engage guests in conversation regarding their stay, property services, and area attractions/offerings, including social media where appropriate. Thank guests with genuine appreciation and provide a fond farewell. Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible. Stay up-to-date on the local area so that you are prepared to provide specific recommendations for guests. Communicate recommendations in a way that builds excitement and interest among guests and associates. Perform other reasonable duties as requested. Guest Services Arrange transportation (e.g., taxi cab, shuttle bus) for guests/residents/visitors, and record advance transportation request as needed. Contact appropriate individual or department (e.g., Guest Arrival, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Manage access to technological devices within public spaces (e.g., television, remote control, computer, Internet, games, etc.) and provide basic troubleshooting assistance or refer to appropriate individual or department (e.g., Engineering, Security/Loss Prevention) as necessary. Handle sensitive issues with guests with tact, respect, diplomacy, and confidentiality. Policies and Procedures Ensure uniform, nametags, and personal appearance are clean, hygienic and professional. Follow company and department policies and procedures. Perform other reasonable job duties as requested by Supervisors. Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures. Protect the privacy and security of guests and coworkers. Quality Assurance/Quality Improvement Comply with quality assurance expectations and standards. Safety and Security Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters). Maintain awareness of undesirable persons on property premises. Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor. Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel. CTRITICAL COMPETENCIES Analytical Skills Learning Decision-Making Problem Solving Computer Skills Basic Mathematics Interpersonal Skills Customer Service Orientation Interpersonal Skills Team Work Diversity Relations Communications English Language Proficiency Communication Listening Applied Reading Writing Personal Attributes Integrity Dependability Positive Demeanor Presentation Adaptability/Flexibility Stress Tolerance Initiative Organization Multi-Tasking Time Management PREFERRED QUALIFICATIONS Education Higher Education, Diploma or equivalent Related Work Experience No related work experience is required Supervisory Experience No supervisory experience is required VIP/Concierge Services Gather, summarize, and utilize information about the property and the surrounding area amenities, including special events and activities. Respond to guest requests for special arrangements or services (e.g., transportation, religious services, babysitting, dry cleaning, entertainment/sporting events, shopping) by making arrangements or identifying appropriate providers. Check-in/Check-out Keep track of changes in room status (e.g., early check-out, late check-out, room transfer, unexpected stay over) for Housekeeping. Organize and coordinate check-in/pre-registration procedures for arriving groups. Process all check-outs including express check-outs, resolving any late and disputed charges, settling account, retrieving room key, and requesting comments on guest's stay. Process all guest check-ins by confirming reservations in computer system (e.g., Fidelio, PMS, FOSSE, OPERA), verifying guest identity, requesting form of payment, assigning room, and issuing room key in accordance with property policies and procedures. Secure valid form of payment (e.g., credit card, cash) prior to issuing room key. Sell a room/accommodation to guests without reservations based on availability. Verify and adjust billing for guests. Cash Handling Process all payment types such as room charges, cash, checks, debit, or credit. Process adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges. Count bank at end of shift and secure bank. Balance and drop receipts according to Accounting specifications. Obtain manual authorizations and follow all Accounting procedures when computer system is down. Count bank at the beginning of shift to ensure that amounts are correct and that there is adequate change. Follow the requirements and tasks as defined in EMEA Front Desk Cashiering SOP. Comply with the requirements of the Marriott Cashiering Responsibilities/Petty Cash Fund and Cashier Overage/Shortage SOPs. Reports/Recordkeeping Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Run credit card authorization report and check for discrepancies. Review shift logs/daily memo books and document pertinent information in logbooks in the absence of a departmental Supervisor. Print contingency lists to have a record of all guests in case of emergency. Communications Provides assistance to coworkers, ensuring they understand their tasks. Speak to guests and co-workers using clear, appropriate and professional language. Instruct guests on how to access the internet (e.g., dial-up, broadband, wireless). Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call. Working with Others Support all co-workers and treat them with dignity and respect. Develop and maintain positive and productive working relationships with other employees and departments.

4 days ago

Operations Manager

Dananda Talent

Cape Town, south-africa

Default

One of our clients is looking for an Operations Manager to oversee tourism and transport operations in Cape Town. The role focuses on fleet management, staff supervision, hotel partner relationships and coordinating transfers, tours, group movements and VIP services while ensuring operational efficiency and service excellence.Responsibilities: Oversee daily tourism and transport operations across the assigned region. Manage fleet scheduling, vehicle allocations, maintenance and compliance. Supervise chauffeurs, drivers, Meet & Greet teams and operational personnel. Coordinate airport transfers, tours, group movements, events and VIP transport. Manage staff rosters, training, performance and operational coverage. Maintain relationships with hotel management, concierge teams and service providers. Monitor guest bookings, itineraries, transport schedules and service requirements. Resolve operational escalations, guest complaints, delays and emergencies. Ensure compliance with operational procedures, safety standards and service agreements. Prepare operational reports, monitor costs and identify opportunities to improve efficiency and revenue. Minimum 3–5 years' operations experience within tourism, travel or hospitality. Proven experience in fleet management, transport coordination and staff supervision. Experience coordinating transfers, tours, group movements and events. Strong knowledge of vehicle maintenance, roadworthiness and transport compliance. Experience managing staff rosters, operational schedules and service delivery. Excellent leadership, organisational and problem-solving skills. Strong customer service and stakeholder relationship management skills. Relevant qualification in Tourism, Hospitality, Travel or Operations Management advantageous. Valid driver's licence; PrDP advantageous. Desired Skills: customer service management skills Hospitality

5 days ago

Patient Coordinator & Emr Specialist (part-time)

Assist World

Remote, south-africa

Part Time

We are a staffing firm recruiting an experienced Virtual Patient Coordinator & eClinicalWorks Specialist on behalf of a thriving, private cash-based medical wellness and weight management clinic located in Florida. Our client provides personalized, high-touch care to an active adult patient demographic (primarily ages 45+). Due to rapid referral-based growth, the practice is seeking a dedicated, highly organized administrative professional to streamline practice operations, transition legacy scheduling into the EMR, and manage front-to-back patient workflows. Key Responsibilities EMR Optimization & Workflow Management Serve as the in-house eClinicalWorks (eCW) subject matter expert, fully migrating scheduling workflows from external calendars into eCW. Manage chart setup, track patient records, upload lab results, and ensure clean, auditable electronic documentation. Maintain strict adherence to HIPAA standards and assist in standardizing operational workflows for potential future insurance/credentialing compliance. Patient Coordination & Concierge Service Deliver a warm, patient-first concierge experience via phone, text, and email. Coordinate patient scheduling, schedule adjustments, appointment reminders, and follow-ups. Guide new patients through the onboarding journey, ensuring digital intake packets and medical histories are completed prior to visits. Act as a reliable, patient-centered liaison between the practitioner and the patient base. Practice Operations & Billing Coordination Facilitate point-of-sale collections for a 100% cash-based/self-pay model (utilizing Square, Zelle, or integrated payment portals). Maintain daily appointment logs, resolve scheduling gaps, and monitor incoming general practice inquiries. Free up the clinician’s time by proactively handling all administrative back-office bottlenecks. Qualifications & Requirements eClinicalWorks Mastery (Non-Negotiable): Minimum 2+ years of hands-on daily experience inside eClinicalWorks (eCW). You must already be thoroughly familiar with eCW’s appointment book, templates, and chart management. Communication & Demographics Fit: Flawless verbal and written English communication skills with a clear,neutral accent and high emotional intelligence, well-suited to building rapport with mature adult patients (ages 45+). Healthcare Admin Experience: At least 2–3 years of experience as a Medical Receptionist, Patient Care Coordinator, or Virtual Medical Assistant (private practice, functional medicine, or cash-pay clinic experience is a major plus). Cash-Pay Practice Familiarity: Comfortable handling self-pay, non-insurance transactions via tools like Square and electronic payment channels. HIPAA Savvy: Solid understanding of medical privacy laws, secure document handling, and patient confidentiality. Remote Readiness: Dedicated, quiet home office setup with high-speed internet, dual monitors (preferred), and a noise-canceling headset. Why Join Assist World? Originally posted on Himalayas

5 days ago

Senior After- Hours Travel Agent

FNB South Africa

Gauteng, south-africa

full-time

Are you someone who can: Meet and exceed client travel requirements through exceptional service, building and maintaining strong client relationships and delivering, premium personalised customer service. Provide seamless support in collaboration with the daytime operations team. Manage end-to-end travel arrangements, including quoting, providing up to date travel advice, managing complex itineraries, packages, changes, and queue management. Process payments, discounts, refunds, and amendments accurately. Manage and resolve client complaints in collaboration with management, ensuring timely and effective resolution. Identify and maximise sales opportunities. Achieve monthly KPIs and individual targets as set by business & management. Input and drive eBucks Travel's VP and understand Bank's ecosystem. Proactively manage travel disruptions (flight cancellations, schedule changes) with immediate, creative problem-solving and communication You will be an ideal candidate if you have: National Diploma in Travel or equivalent qualification (essential) Valid GDS-specific certification is required. Language Requirements Fully bilingual English (Read, Write, Speak - essential) Afrikaans (Read, Write, Speak - advantageous) Required Experience Minimum 10 years' experience as a Travel Consultant within the travel industry Minimum 10 years' GDS experience, with strong command of Galileo and/or Amadeus Valid GDS-specific certification is required. Proven experience in: Leisure and corporate travel Travel concierge or similar high-touch service models. VIP or Ultra High Net Worth clientele (strong advantage) Strong ability to manage: Emergency bookings Complex, multi-sector itineraries. Last-minute changes, reissues, refunds, and cancellations Strong sales and consultative skills, with the ability to: Recommend and cross-sell relevant travel products and services. Maximise revenue opportunities while prioritising client needs. Excellent organisational and time-management skills Impeccable attention to detail Strong decision-making ability under pressure. Proficiency in: MS Word, Excel, Outlook Travel-related booking and payment platforms. Highly resilient and composed under pressure. Innovative and solutions-driven. Discrete, trustworthy, and sensitive to client confidentiality Strong destination, product, airline, and industry knowledge Operate effectively both within a team environment and autonomously. Operating Hours & Work Location After-Hours Operating Times (Rotational Shifts) Monday - Thursday: 17h00 - 08h00 Friday: 17h00 - 09h00 (Saturday) Saturday - Monday: 12h00 - 08h00 Public Holidays: Note: Shifts are rotational and may vary based on operational requirements. Total working hours will not exceed 176 hours within a four-week cycle. The shifts outlined above are not limited to those specified and may be subject to change in accordance with business requirements. Location This is a home-based role. Attendance at the office will be required periodically for: Training (systems , processes, supplier , product and onboarding) Team meetings Effective team collaboration and cross functional support You will have access to: Opportunities to network and collaborate. Challenging working environment Opportunities to innovate. End Date: October 27, 2026

7 days ago

Waterpark Gro- Seasonal

Sun International

KwaZulu-Natal, south-africa

full-time

Job Description Responsible to provide exceptional, personalised customer service to guests on arrival and throughout their stay in the hotel to ensure that their stay is worth remembering. Work Conditions and special requirements Ability to work shifts that meet operational requirements Physically able to move around as per job requirements Have an open attitude perform similar functions to those contained in this document, in alternative outlets due to operational requirements Core Behavioral Competencies Dealing with Customers Problem solving Developing relationships Checking Collecting information Verbally informing Team Co-operations Technical / proficiency competencies Knowledge OE usage and storage Waterpark, Operations and Hotel Product Knowledge (facilities and activities) Communication skills Skills Basic PC skills Basic knowledge of Opera Key Performance Areas Customer Service Preparation Identify issues with regards to the Waterpark appearance/ functioning of equipment and systems Check overall cleanliness of the Waterpark Check and restock information brochures Review the arrival and VIP lists daily and understands special requirements Assist in preparing and distributing welcome / VIP amenities. Be familiar with the Waterpark facilities, promotions, and activities Service Execution Greet all guests with a friendly smile, acknowledge on arrival, and departure and always treat guests with respect Interact with guests and provide professional service standards and solutions to questions and enquiries Assist in checking in VIP guests at Waterpark Escort guests to VIP section and explain facilities Attend promptly to customers' inquiries and assist them with their needs. Assist with answering the telephone at the concierge desk and porta cochere Handle guest complaints and escalate when required. Log the day's activities in a logbook to ensure that the next person on duty is familiar with everything that needs extra attention. Be present and always maintain proper decorum. Promotes and upsells the facilities of the Waterpark and knows the surrounding areas when asked for directions. Stakeholder Relationship Management Communicate and update the business unit and relevant departments with regards special requests. Build effective internal relationships to ensure synergy of guest experience Follow up with internal departments to ensure that guest requests are met on time Job Complexity Planning Planning is generally on a daily to weekly basis within regular activity cycles. Work within set policy, procedures, system parameters and internal controls Manages one's time and resources to ensure that objectives are achieved effectively and on time. Decision Making Interprets customer requirements in terms of services available and the applicable constraints Takes initiative in making decisions which are made within limits of authority. Considers all the facts, options and possible outcomes prior to making decisions. Works independently, and is orientated towards solving customer queries. Problem Solving Takes ownership of customer requests and requirements. Follows laid-down policies and procedures at all times. Operates within rules, regulations, system parameters and internal controls. Interprets customer requirements in terms of services available and applicable constraints. Refers problems falling outside parameters to the team leader/manager for resolution. Job Requirements Education, experience and competencies required: Matric / Grade 12 2 years' experience in a customer service environment

14 days ago

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