The role is responsible for the effective day-to-day management of site-based security operations, ensuring contractual compliance, disciplined manpower management, proactive risk mitigation, and high-quality client service delivery in line with Excellerate Services Group standards, client SLAs, and all relevant statutory requirements.
Key Responsibilities:
Responsible for supervising security officers on site and ensuring all posts are manned according to the roster and post instructions.
Reports any shortages, late arrivals, or deployment issues immediately to the Key Accounts Manager.
Responsible for monitoring attendance, timekeeping, and conduct of security officers on site in line with the Company Code of Conduct.
Escalates disciplinary issues and supports investigations as instructed by management.
Responsible for coordinating the immediate site response to incidents and ensuring incidents are logged accurately in the occurrence book.
Escalates incidents and submits reports to management within required timeframes.
Responsible for ensuring that any workplace injury, accident, or health and safety incident is reported immediately to management in line with company procedures.
Responsible for day-to-day communication with the client regarding site issues and operational matters.
Refers complaints, service concerns, and requests for changes to management for action.
Responsible for checking access control registers daily to ensure entries are completed correctly and legibly.
Reports irregularities and submits exception information to management.
Responsible for checking that issued equipment and uniforms are worn correctly and are serviceable on site.
Reports equipment shortages, defects, or losses to management for corrective action
Responsible for conducting after-hours site visits, standby duties, and responding to urgent operational calls when required.
Attends meetings or provides telephonic support on rest days for urgent site matters only, as directed by management.
Qualifications:
Matric (Grade 12) - essential
PSIRA registration (minimum Grade C; Grade B advantageous depending on site)
Experience:
Minimum 2 - 4 years' experience in the security industry, including at least 1 - 2 years in a site supervisory or acting site manager role
Knowledge:
Basic knowledge of security operations, post instructions, and access control procedures
Working knowledge of company SOPs and client site requirements
Basic understanding of Health & Safety procedures and incident reporting
Computer literacy with working knowledge of MS Word and basic Excel
Ability to complete reports and maintain site documentation
Competencies:
Good verbal and written communication skills (English; additional local language advantageous)
Basic people supervision and staff coordination skills
Ability to follow instructions and escalate matters appropriately
Good reporting and record-keeping ability
Strong sense of discipline, integrity, and professionalism
Ability to handle client interaction at site level professionally
Basic problem-solving skills and ability to remain calm under pressure
Ability to work shifts, after-hours, and standby when required