CcHUB is Nigeria’s first open living lab and pre-incubation space being designed to be a multi-functional, multi-purpose space where work to catalyze creative social tech ventures take place. The HUB is a place for technologists, social entrepreneurs, government, tech companies, impact investors and hackers in and around Lagos to co-create new solutions to the many social problems in Nigeria.
We are recruiting to fill the position below:
Job Title: Community Support Staff
Location: Maiduguri, Borno Unit: Community &Ecosystem
Job Purpose
The Community Support staff provides day-to-day support to community members and coworking users, ensuring excellent service delivery and member satisfaction.
Key Responsibilities
Provide front-line support to community members
Assist with coworking space operations
Support community events and activities
Handle member inquiries and requests
Maintain coworking space cleanliness and organization
Support member onboarding processes
Monitor space usage and availability
Assist with community communications
Support event setup and logistics
Maintain community records and documentation.
Key Performance Indicators KRA 1: Member Service and Support:
Provide excellent service and support to community members ensuring high satisfaction.
Key Activities:
Respond to member inquiries and requests
Provide day-to-day member support
Address member concerns and issues
Ensure member satisfaction
Success Metrics: Member satisfaction, response time, issue resolution
KRA 2: Coworking Space Operations:
Support coworking space operations ensuring optimal space management and utilization.
Maintain space cleanliness and organization
Support space setup and configuration
Ensure space quality and standards
Success Metrics: Space utilization, cleanliness standards, operational efficiency.
KRA 3: Event and Activity Support:
Support community events and activities ensuring successful execution.
Assist with event setup and logistics
Support event execution
Handle event-related tasks
Ensure event quality
Success Metrics: Event support quality, task completion, event success.
KRA 4: Member Onboarding and Administration:
Support member onboarding and administrative processes ensuring efficiency and accuracy.
Maintain member records
Handle administrative tasks
Ensure process efficiency
Success Metrics: Onboarding efficiency, record accuracy, process compliance.
Qualifications Required Qualifications and Experience:
High School Diploma or equivalent; Bachelor's degree preferred
1-2 years of experience in customer service or hospitality
Experience in coworking or community spaces preferred
Strong customer service skills
Excellent communication and interpersonal skills
Ability to work flexible hours including evenings and weekends
Skills and Competencies:
Customer service
Communication skills
Problem-solving
Multitasking
Event support
Technology proficiency.