Mikay Agency is a creative and digital marketing agency committed to helping businesses build strong brands, connect with their target audiences, and achieve sustainable growth. We provide innovative solutions across digital marketing, brand strategy, content creation, media production, and business development.
Our team combines creativity, strategic thinking, and technology to deliver effective solutions tailored to our clients' needs. At Mikay Agency, we believe in excellence, innovation, collaboration, and delivering measurable results that create lasting value for businesses and their audiences.
We are recruiting to fill the position below: Job Title: Community Manager
Location: Lagos Employment Type: Full-time
Job Summary
The Community Manager handles all day-to-day social media activity for assigned Mikay Agency client accounts - content publishing, inbox management, community engagement, and real-time platform monitoring.
This role is the agency's frontline presence on behalf of clients. Every comment responded to, every message handled, and every piece of content published under a client's name reflects the agency's professionalism and the client's brand.
The Community Manager works from approved content calendars, publishes on schedule across all active platforms, and manages inboxes within the agreed 24-hour SLA on weekdays.
They are expected to spot and escalate brand reputation issues or sensitive conversations immediately - judgment and speed matter in this role.
Beyond execution, the Community Manager compiles weekly activity summaries, supports content calendar management, and maintains SOPs for each assigned account.
This person is responsible for 7- day platform coverage across all assigned clients.
Key Responsibilities
Publish scheduled content across all assigned client social platforms daily, per the approved content calendar.
Monitor client social inboxes and respond within the agreed SLA (24 hours, excluding weekends).
Engage with comments, mentions, and community interactions across all active platforms.
Flag brand reputation issues or sensitive conversations to the Head of Digital Marketing immediately.
Compile weekly community activity summaries for account review.
Support content calendar management in coordination with the broader digital team.
Stay current on platform algorithm changes and community management best practices.
Build and maintain community management SOPs for all assigned accounts.
Required Qualifications
A Bachelor’s Degree or HND in Mass Communication, Marketing, Public Relations, English Language, Journalism, Media Studies, or any other relevant discipline.
A professional certification in Digital Marketing, Social Media Management, Content Marketing, or Community Management will be an added advantage.
Demonstrable knowledge of social media platforms, digital marketing strategies, online audience engagement, and brand communication.
Relevant practical experience in community management, social media management, or digital marketing may be considered in place of a degree, subject to the company's recruitment requirements.
Industries and target audiences.
Strong creativity and attention to detail.
Ability to work under pressure and meet deadlines.
Key Skills & Competencies
Social Media Management: Proficiency in managing social media platforms, including Instagram, Facebook, TikTok, LinkedIn, X, and other relevant digital channels.
Communication Skills: Excellent written and verbal communication skills, with the ability to communicate professionally and maintain a consistent brand voice across platforms.
Community Engagement: Ability to build, nurture, and manage online communities by responding to comments, direct messages, enquiries, and audience feedback promptly.
Content Planning and Coordination: Ability to develop content calendars, schedule posts, coordinate content publication, and ensure consistency across social media platforms.
Salary N300,000 - N350,000 monthly.