Commercial Operations Manager

Crew Operations Support

As a Commercial Operator, you will be accountable to the Commercial Operations Manager for the daily operations and voyage performance of each vessel assigned to you. Your key responsibilities include: Collaborate closely with charterers and vessel master's regarding voyage planning and instructions for company-owned and time-charter in operated vessels. Communicate with external parties, including vessels, charterers, and brokers, to optimize voyage performance. Conducting ship-shore compatibility work as needed and coordinating with charterers and terminals to ensure compliance with vessel acceptance and terminal compatibility requirements. Review and issue voyage instructions, monitor time charter parties, and assess vessel performance against requirements. Record off-hires, ensure timely submission of VMS reports, and manage bunker requirements. Ensure compliance with company procedures, prepare voyage-related invoices, and assist in closing commercial claims. Maintain accurate voyage records using accepted documentation methods. Promote cost leadership within the commercial operations team and establish professional relationships with stakeholders. Monitoring vessels for idle time and slow steaming and submitting timely requests to charterers for remedial or preventative measures. Monitoring vessel availability for trading and reporting any shortcomings to the Commercial Operations Manager promptly. Appointing and liaising with approved port agents, security guard companies, and other vendors to ensure cost-effective and smooth operational turnaround. Collaborating with insurance on voyage-related matters to ensure timely notifications and arrangement of premiums. Managing bunker requirements for assigned vessels by identifying suitable bunker delivery ports and negotiating best prices to the owner's advantage. Ensuring compliance with company procedures, including bills of lading, letters of protest, and letters of indemnity, and liaising with all parties when necessary. Preparing, adjusting, reviewing, and issuing voyage-related invoices. Monitoring re-billable costs and ensuring timely rebilling to necessary parties while notifying the claims team. Assisting in the closure of any necessary commercial claims. Keeping the Voyage Management System up to date and reporting any shortcomings to the Operations Manager promptly. Maintaining thorough voyage records using accepted documentation methods, including SharePoint, software tools, and emails, under company guidelines. Promoting cost leadership within the commercial operations team. Ensuring proper control and recording of all voyage-related invoices/payments in the VMS system. Completing assigned forms promptly and ensuring readiness for review by the management team. Working with the Head of Operations and Operations Managers to close out all assigned GAPS and Macro outstanding. Establishing relationships with charterers and attending owners/charterers' meetings or other forums as required by the Operations Manager. Maintaining professional relationships with charterers, customers, agents, and other industry professionals. Be physically present five days a week in our London HQ Be available outside of regular office hours as required by the demands of the role, as would be expected in any commercial shipping role Requirements Qualifications & Experience Essential Minimum 5-7 years' experience in offshore marine operations, vessel management, or a similar role Strong understanding of offshore support vessels (OSVs), marine logistics, and operational readiness Demonstrated experience working with captains and crew in a shorebased support capacity Knowledge of Nigerian maritime regulations and offshore industry practices Excellent communication, leadership, and problemsolving skills Preferred Seagoing experience (e.g., Deck Officer, Marine Engineer) is a strong advantage Experience supporting chartering or commercial marine activities Familiarity with DP vessels, AHTS, PSV, or other offshore fleet types Key Competencies Operational leadership Maritime regulatory knowledge Crisis and incident management Stakeholder engagement Commercial awareness Strong organisational and planning skills Ability to work independently in a fastpaced offshore environment