Commercial Business Partnering:
- Act as the primary business analyst supporting Commercial and Route-to-Market activities
- Partners will be Commercial Heads, Trade Marketing Managers and Sales Ops team to understand business priorities and challenges.
- Translate business requirements into functional specifications and solution designs
- Facilitate workshops to identify opportunities for process optimization and digital enablement.
- Ensure business requirements align with strategic commercial objectives.
Commercial Technology & Platform Management:
- Manage and support commercial technology solutions across the business
- Key solution areas will include; Route-to-market platforms like Sales Force Automation (SFA), Distributor Management Systems (DMS), Retail Execution Platforms, Territory Management Solutions and Retail and Commerce platforms
- Responsibilities will include user support and stakeholder management, solution optimization, business process alignment, user acceptance testing and adoption monitoring.
Route-to-Market Excellence:
- Support the continuous improvement of Route-to-Market capabilities
- Work closely with Commercial teams to improve; sales coverage effectiveness, Numeric and Weighted Distribution, In-Store execution,
- Analyze commercial processes and identify opportunities to eliminate inefficiencies, increase field productivity, data quality and improve decision-making speed.
- Support the development of RTM operating models and capability roadmaps.
- And any other task assigned.
Business Analysis & Requirements Management:
- Lead end-to-end business analysis activities for commercial initiatives. Gap analysis, business case development, process design, change impact assessment
- Develop Business Requirement Documents (BRD), Process Flow Diagrams and Training Documentation
Data, Analytics & Insights:
- Support commercial data and analytics initiatives
- Work with Data & Analytics teams to define reporting requirements, Build KPI frameworks, improve commercial visibility, enable data-driven decision making
- Support dashboards and reporting across Sales, RTM and Customer Service.
Project & Change Management:
- Support delivery of commercial transformation projects, including project planning, stakeholder management, risk management, testing coordination, change management and deployment support.
- Ensure projects are delivered on time, within scope, within budget and within successful business adoption
- Track and report business benefits realization.
- Graduate in Computer Science, Engineering, Mathematics, or a technology and Business-related fields.
- Experience in data analytics, dashboards, and reporting tools (e.g., Power BI, Tableau). And ability to interpret data and draw actionable conclusions.
- Minimum of 6 - 8 years relevant experience in Commercial Business Analysis, Sales Operations, Route-to-Market management, Business Transformation, Commercial Technology Solutions, Consumer Goods / FMCG environment
- Knowledge: (What does the person need to know)
- Demonstrated ability to function as a technology business partner and effectively translate business needs into technical solutions.
- Excellent communication & stakeholder management, analytical thinking, and problem-solving skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Experience with agile or hybrid project management methodologies is a plus.
- Strong understanding of field sales operations and retail execution in the CPG context
- Proactive and collaborative. Takes initiative to identify business improvement opportunities. Works well in teams and thrives in a collaborative, performance-driven culture.
- PZ Cussons Leadership competencies- BEST values