Collection Specialist

KEY RESPONSIBILITIES

• Contact customers through calls, SMS, WhatsApp, and emails regarding due and overdue payments.
• Follow up consistently with customers to secure payment commitments and recover outstanding debts.
• Engage customers professionally and negotiate suitable repayment plans.
• Review customers' loan information, payment history, and account records to determine appropriate collection strategies.
• Negotiate settlements, restructuring options, and repayment arrangements within approved guidelines.
• Maintain accurate and up-to-date records of customer interactions, commitments, payments, and account status.
• Handle customer concerns professionally while providing appropriate repayment solutions.
• Meet and consistently work towards assigned collection and recovery targets.
• Escalate unresolved or high-risk accounts appropriately.

REQUIREMENTS

• BA/BSc/HND in Finance, Business Administration, Economics, or any related field.
• 0 - 2 years' experience in debt collection, customer service, FinTech, banking, microfinance, or financial services is an advantage.
• Must have completed NYSC.
• Excellent verbal and written communication skills.
• Strong negotiation, persuasion, and interpersonal skills.
• Confident and professional telephone manner.
• Ability to handle challenging customer conversations calmly and professionally.
• Highly target-driven, resilient, and results-oriented.
• Good computer literacy and ability to work with digital systems.
• Ability to work effectively in a fast-paced and performance-driven environment.