Coffee Experience Host At Spring Valley Coffee

The Role

• As our Coffee Experience Host, you'll be the face of Spring Valley Coffee inside a 5-star hotel, turning every cup into an incredible experience. You'll prepare coffee, guide guests through the bean-to-cup story, and bring warmth, confidence, and excellent service to every interaction. This is a role for someone who loves people as much as they love coffee - someone who takes pride in craft, presentation, and representing a brand with excellence.

What's In It For You

• Be the on-site coffee expert at a prestigious hospitality location.
• Work directly with guests, VIPs, and hotel teams, creating meaningful coffee experiences.
• Build your skills in brewing, storytelling, cupping, and small-batch roasting.
• Join a supportive, passionate team that values growth, training, and curiosity.
• And of course - enjoy great coffee every day, shared with a team that loves what they do.

Location & Work Structure

• Full-time role based at a 5-star hotel in Nairobi.
• You'll represent Spring Valley Coffee on-site daily, working closely with both hotel staff and our Coffee Team.
• Reports to the Head of Wholesale.
• Requires polished presentation, consistent professionalism, and strong customer interaction skills.

Role and Responsibilities

Guest Experience

• Deliver warm, engaging guest interactions that embody 5-star hospitality.
• Prepare exceptional coffees consistently and confidently.
• Share the Spring Valley Coffee story with clarity, passion, and accuracy.
• Host cupping sessions and tasting experiences for guests and hotel teams.

Coffee Craft

• Roast small sample batches on a simple roaster and explain the process to guests.
• Dial in espresso, maintain brew quality, and follow set recipes.
• Maintain an immaculate, guest-ready coffee and cupping station at all times.
• Document roasting logs, recipes, and tasting notes accurately.

Partnership & Operations

• Work closely with hotel staff to support their understanding of specialty coffee.
• Share guest trends and feedback with the Spring Valley Coffee team.
• Ensure safe and compliant operation of all coffee equipment.
• Represent our brand with professionalism, warmth, and consistent high standards.

Experience & Education

• Strong barista skills with confidence in specialty coffee fundamentals.
• Comfortable engaging guests in a calm, friendly, and polished manner.
• Good communicator who can explain coffee simply and accurately.
• Organised, reliable, and committed to maintaining a high standard of presentation.
• Bonus: experience in cupping, light roasting, or hosting tasting sessions (training will be provided)