This role exists to provide dedicated administrative support to the Manager: Sales Technical Liaison, with a primary focus on Recall Campaigns, Pre-Delivery Corrections (PDCs), and related compliance activities. By taking on the day-to-day administrative and coordination functions.
KEY PERFORMANCE AREAS:
Recall & Special Service Campaign Administration
Receive, log, and track all campaigns issued by TMC or other vehicle manufacturers.
Draft and distribute detailed technical bulletins to the dealer network.
Track campaign progress, parts availability, and completion rates using Excel and internal systems.
Liaise with internal departments (Warranty, Parts, Sales, Company Secretary, TAPC, etc.) to ensure smooth campaign execution.
Pre-Delivery Correction Support
Manage PDC documentation, STOP SHIPMENT notices, and liaison with VLD, Sales, and Dealers.
Coordinate repair scheduling and ordering parts for affected vehicles.
Parts Supply Tracking
Monitor parts stock levels and ordering schedules in collaboration with TAPC procurement.
Implement part number changes and track supply constraints.
Stakeholder Communication
Handle campaign-related queries from dealers, field technical managers, and internal teams.
Maintain accurate and timely correspondence logs.
Reporting & Compliance
Compile and submit reports for management, government, and regulatory bodies (e.g: NCC).
Maintain GLOVE system data (annual questionnaires, market product reports, and updates).
QUALIFICATIONS AND EXPERIENCE:
NQF Level 4 (120 credits on level 8 framework) qualification in administration, project management, or technical field.
Trade Test in Mechanical Engineering will be advantageous.
Advanced MS Excel and MS Office skills.
Prior experience in the automotive industry or technical administration advantageous.
Strong organizational and communication skills.
COMPETENCIES:
Excellent attention to detail.
Strong written communication and technical documentation skills.
Ability to prioritize and allocate resources effectively.
Commitment to deadlines and high standards of work.
Integrity and accountability.
Innovative approach to improving administrative processes.
SPECIAL CONDITIONS
May be required to work after hours or during holidays to meet campaign deadlines.