About the Role

Our client is seeking a dynamic and experienced Club Supervisor to oversee the daily operations of a vibrant hospitality establishment in Siaya County. The ideal candidate will be responsible for ensuring exceptional customer service, efficient operations, and overall profitability of the club.

Key Responsibilities

Oversee the day-to-day operations of the club, ensuring smooth service delivery across all departments
Manage and supervise staff, including recruitment, training, scheduling, and performance evaluation
Ensure high standards of customer service and handle customer feedback or complaints professionally
Monitor inventory levels, procurement, and stock control of food, beverages, and supplies
Develop and implement sales and marketing strategies to drive revenue growth
Ensure compliance with health, safety, and licensing regulations
Prepare and manage budgets, financial reports, and cost control measures
Coordinate events, promotions, and entertainment activities to enhance customer experience
Maintain cleanliness, ambiance, and overall club standards

Qualifications & Requirements

Diploma in Hospitality Management or a related field
3 - 5 years of experience in the hospitality industry, preferably in a club, bar, or restaurant setting
Proven experience in a supervisory or management role
Strong leadership, team management, and interpersonal skills
Excellent customer service and communication skills
Good financial management and budgeting skills
Knowledge of health, safety, and licensing regulations
Ability to work flexible hours, including evenings, weekends, and public holidays

Club Supervisor

Key skills