Clinical Admin & Patient Support Assistant At Excel Health Med

ROLE OVERVIEW

• You will serve as the first point of contact for patients and the operational support system for doctors and nurses.

You will manage:

• Patient communication
• Community/forum engagement
• Home care coordination
• Administrative and clinical support tasks

KEY RESPONSIBILITIES

Patient Support & Communication

• Respond to patient inquiries via WhatsApp/platform
• Handle complaints, concerns, and general service questions
• Ensure patients are guided and supported at all times

Community & Engagement Support

• Manage and moderate the patient community/forum
• Share updates, health tips, and service information
• Ensure a safe, supportive, and engaging environment

Home Care Coordination

• Coordinate home medication delivery and nurse visits
• Liaise with mobile nurses and clinical team
• Track service completion and patient feedback

Administrative Support

• Maintain patient records and service logs
• Update trackers for appointments, payments, and follow-ups
• Support scheduling between patients and clinicians

Escalation Support

• Escalate clinical concerns to nurses or doctors promptly
• Ensure urgent issues are properly flagged and followed up

WHO WE ARE LOOKING FOR

We are looking for individuals who are:

• Medical Assistants / Nursing Assistants / Healthcare support staff
• OR experienced in hospital admin, customer care, or patient coordination
• Strong communicators and emotionally intelligent
• Calm under pressure and highly organised
• Comfortable using WhatsApp, Google Sheets, and digital tools