- This is a commercially driven role for someone who wants real ownership working with a live portfolio of global clients, taking genuine revenue responsibility, and operating at the pace of a fast-scaling international business. If you're energised by deals, relationships, and problem-solving at speed, this is built for you.
- As a Client Success Manager, you will own a portfolio of mid-market and enterprise technology clients and be directly responsible for growing revenue within that book of business.
- This is not a passive account management role you will be expected to identify upsell opportunities, awaken dormant accounts, introduce clients to new TecEx products, and make strategic pricing decisions that allow your clients to win deals.
- You will work directly with the Branch Manager and have exposure to senior leadership, sitting at the intersection of commercial, operational, and client-facing activity
Key responsibilities include:
Revenue Growth & Upselling
- Identify and execute upsell opportunities within your client portfolio. Introduce clients to new TecEx products and re-engage accounts that have gone dormant.
Strategic Client Relationships
- Build deep, trusted relationships with key decision-makers. Make strategic decisions with and for your clients to ensure they win their own deals.
Commercial Pricing & Deal-Making
- Own pricing decisions on client rollouts and large projects. Structure deals commercially to maximise revenue while keeping clients competitive.
Issue Resolution & Oversight
- Act as the senior point of escalation for your clients. Work alongside Account Managers and Compliance teams to resolve service issues swiftly and effectively.
QUALIFICATIONS AND EXPERIENCE
- Excellent academic results (matric and university transcripts required).
- Professional degree preferred CA, BCom, LLB, or equivalent.
- Minimum 2 - 3 years of experience in a commercial, client-facing, or professional environment.
- Proven track record in sales, account management, or client success.
- Commercial flair you enjoy the process of closing and growing deals.
- Highly organised with the ability to manage multiple priorities.
- Strong communicator with exceptional client presence.
- Sharp problem-solver who thinks on their feet.
- High energy, entrepreneurial mindset, and a bias for action.