Marie Stopes Medical Centres is a network of Centres of Excellence in sexual and reproductive health care service delivery, directly operated by MSI Nigeria Reproductive Choices (MSI Nigeria). It is a member of a global partnership of MSI Reproductive Choices operating in over 37 countries.
Marie Stopes Medical Centre is a one-stop hub providing comprehensive sexual and reproductive health care services, including sexually transmitted infections (STIs) Screening, vaccinations and treatments, laboratory services, Cervical Cancer Screening and Vaccination, and a wide range of services designed for every woman at every stage of her life. We currently have branches in Abuja, Lagos, Benin, and Port Harcourt as a model facility for professional and client-centred service delivery on sexual and reproductive health.
We are recruiting to fill the position below:
Job Title: Client Service Executive
Location: Lagos
Objectives
The Client Service Executive will be responsible for assisting in providing client centred clinical service in the Marie Stopes Clinic.
Overall Responsibilities
Encourage a commitment to accommodating clients' special needs such as flexibility of working hours.
Maintain strict privacy and confidentiality to generate demand for MSIN services.
Have a public relations and promotional role with colleagues, MoH and the general public
Timely collate and submit centre report to the centre team
Monitor monthly client numbers and income generated and in collaboration with the centre team make appropriate recommendations to meet income to cost targets.
Man and manage the front desk at the centre to promote and maintain a welcoming, friendly, professional and efficient atmosphere for all clients in the centre to ensure client satisfaction at all times.
Assist to provide counselling on core MSION Clinical services at the centre.
Receive, receipt and bank all service income in the centre on daily basis.
Assist with all administrative and financial responsibilities (record keeping and petty cash management) in the centre.
Manage and document client complaints professionally
Adequate inventory and stock management knowledge and experience
Keep record in the centre using the approved formats to ensure tidy medical records and registers
Keep the Centre and its surroundings tidy, neat and clean at all times
Make proper use of available information systems in MSI to facilitate service delivery & trainings
Assist with client statistics and data relating to clinical issues for analysis.
Take record of all referrals from the referral networks
Lead all online client booking and follow up
Collate and update all client data including phone numbers, contact addresses and email addresses.
Support documentation of case studies
Ensure all information materials are regularly available on display in the clinic and given to all clients that comes into the clinic.
Carry out any other duties assigned by the Centre Manager.
Key Experience / Qualification
Must have minimum HND/B.Sc certificate.
At least 1-year post-graduation experience working in a similar role [essential]
Experience of working in a clinical environment [essential]
Good computer skills (Microsoft Word, Excel). [essential]
Excellent client interaction skills (essential)
Customer focused with good interpersonal skills
Outstanding written and verbal communication skills. [essential]
Articulate and analytical with attention to detail.(essential)
Passionate about maternal health.