Are you a young and energetic graduate who has a passion for customer-centric and a good sales attitude OR do you have a proven experience in this field? Are you looking for a new challenge in a dynamic and multicultural environment? Do you want to contribute to a committed group, seeking to have a positive and sustainable impact? Advans Ghana, a leading MFI, has the position you are looking for.
The role is open in all branch networks especially Bolgatanga Branch.
What will your role be?
Reporting to the Branch Manager/ Team Leader, the Client Relationship Officer is responsible for prospecting for clients, appraising loan clients, and monitoring and developing his/her loan and deposit portfolio. The role holder is also responsible for developing the savings and deposits portfolio for the target groups.
MAIN RESPONSIBILITIES
Commercial Activities
Organize prospecting and communication actions in the zone of intervention (Organize prospecting and communication actions in the zone of intervention (markets and commercial areas) by collaborating with his/her colleagues and other staff of the institution.
Organize prospecting and communication actions in the zone of intervention (Organize prospecting and communication actions in the zone of intervention (markets and commercial areas) by collaborating with his/her colleagues and other staff of the institution.
Introduce Advans Ghana products and services to the target population.
Introduce Advans Ghana products and services to the target population.
Follow up the prospects by regular contact with the identified potential clients.
Follow up the prospects by regular contact with the identified potential clients.
Propose new products and services to his/her current clients.
Propose new products and services to his/her current clients.
Identify clients’ needs and propose new products/services to the management.
Identify clients’ needs and propose new products/services to the management.
Encourage clients to open deposit accounts and meet targets.
Encourage clients to open deposit accounts and meet targets.
Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge, and all other aspects of customer service.
Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge, and all other aspects of customer service.
Loan Activities
Assist the clients with loan applications.
Assist the clients with loan applications.
Conduct loan appraisal and collect detailed information (personal, business, guaranties) on the field.
Conduct loan appraisal and collect detailed information (personal, business, guaranties) on the field.
Present the loan request to the loan committee.
Present the loan request to the loan committee.
Organize recovery actions in case of late repayment.
Organize recovery actions in case of late repayment.
Maintain regular contact with clients by organizing visits to the field.
Maintain regular contact with clients by organizing visits to the field.
Become a respected and active stakeholder in the intervention zone by spending most of the time on the field and creating a trusty relationship with small businessmen/women
Become a respected and active stakeholder in the intervention zone by spending most of the time on the field and creating a trusty relationship with small businessmen/women
Administrative Activities
Keep complete and detailed documentation on each client.
Keep complete and detailed documentation on each client.
Organization and Control
Prepare a weekly plan with expected tasks and visits to be done.
Prepare a weekly plan with expected tasks and visits to be done.
Share information and best practices with staff.
Share information and best practices with staff.
Report all the issues related to the job to the immediate supervisor.
Report all the issues related to the job to the immediate supervisor.
Analyse the client portfolio by using operational reports.
Analyse the client portfolio by using operational reports.
Performance Criteria
The Client Relationship Assistant shall demonstrate:
Ability to meet objectives (quantitative and qualitative) determined by the operations department and branch manager.
Ability to meet objectives (quantitative and qualitative) determined by the operations department and branch manager.
Ability to represent Advans Ghana in the branch by demonstrating professionalism and dynamism.
Ability to represent Advans Ghana in the branch by demonstrating professionalism and dynamism.
Ability to respect policies and procedures.
Ability to respect policies and procedures.
Ability to manage the information by using the MIS and keeping records in client files.
Ability to manage the information by using the MIS and keeping records in client files.
Good communication skills.
Good communication skills.
Good drive for initiatives.
Good drive for initiatives.
Ability to deliver clear, transparent, and accurate information to clients.
Ability to deliver clear, transparent, and accurate information to clients.
Ability to manage the information by using the MIS and keeping records in the client files.
Ability to manage the information by using the MIS and keeping records in the client files.
Ability to become a key stakeholder in the intervention zone.
Ability to become a key stakeholder in the intervention zone.
Ability to adapt the communication depending on the type of clientele by speaking local languages and adapting the level of language.
Ability to adapt the communication depending on the type of clientele by speaking local languages and adapting the level of language.
Ability to manage the information by using the MIS and keeping records in the client files.
Ability to manage the information by using the MIS and keeping records in the client files.
Ability to become a key stakeholder in the intervention zone.
Ability to become a key stakeholder in the intervention zone.
Ability to adapt the communication depending on the type of clientele by speaking local languages and adapting the level of language
Ability to adapt the communication depending on the type of clientele by speaking local languages and adapting the level of language
GENERIC ACTIVITIES
Prospection, client/guarantor visits, loan disbursement, recovery
CHALLENGES
Dealing with difficult clients
Dealing with difficult clients
Commuting in between different locations
Commuting in between different locations
80% of the work time on the field engaging customers
80% of the work time on the field engaging customers
You have a:
At least a Diploma/ Higher National Diploma and/or Bachelor’s Degree A minimum of one (1) year working experience (National Service inclusive).
At least a Diploma/ Higher National Diploma and/or Bachelor’s Degree A minimum of one (1) year working experience (National Service inclusive).
Good mathematical ability, market appraisal skills, and knowledge of accounting.
Good mathematical ability, market appraisal skills, and knowledge of accounting.
Practicalknowledge of micro/small businesses and the market environment is an advantage.
Practicalknowledge of micro/small businesses and the market environment is an advantage.
Does this sound like you? You might just be the new team member we are looking for!
Apply now: Career - Advans Ghana