The Client Relationship Intern will support the Sales and Marketing Department in building and maintaining strong client relationships, responding promptly to customer enquiries, and following up on potential clients (leads) from the prospecting stage to conversion.
The role requires excellent communication, organisation, and follow-up skills to enhance client satisfaction and contribute to the company's business growth.
Key Responsibilities:
Client Relationship Management: Build and maintain positive relationships with existing and prospective clients through regular communication and follow-ups.
Lead Follow-up: Follow up on potential clients from the initial prospecting stage, provide timely responses, and ensure leads are properly tracked until conversion or closure.
Customer Communication: Respond promptly to client enquiries via phone calls, emails, and other communication channels, escalating complex issues when necessary.
Sales Support: Assist the Sales and Marketing team with prospecting, preparing proposals, scheduling meetings, and following up on sales opportunities.
Client Database Management: Maintain accurate records of client information, interactions, enquiries, and follow-up activities.
Client Satisfaction: Gather client feedback, identify concerns, and support the team in resolving issues to improve the overall customer experience.
Reporting: Prepare regular updates on client interactions, leads generated, follow-up activities, and potential business opportunities.
Key Requirements:
A minimum of HND/Bachelor's Degree in Business Administration, Marketing or any other relevant courses
A minimum of 0-1 year experience in similar role or corporate sales and marketing
Good communication, presentation and human relationship skills
Familiarity with the use of CRM and other soft tools such as google workspace, microsoft office etc.
Ability to adjust quickly to corporate work environment and learn faster
The preferred candidate must have functional work tools such as a computer, stable network and electricity and a quiet workstation.
Ability to adjust quickly to a fully remote work model with minimal supervision.