Lily hospitals Ltd, established since 1986 remains one of the foremost hospitals in Nigeria and within the South-South region of the country. It is the first private hospital in Nigeria to achieve ISO 9001:2000 quality management system certification from the Standards Organization of Nigeria (SON). Also we areconsistently committed to high standards; continuous improvement, service excellence, organizational citizenship, and outstanding work ethics.
At Lily hospitals, weare consistently committed to high standards; continuous improvement, service excellence, organizational citizenship, and outstanding work ethics. running residency training programs in family medicine and radiology. Lily Hospitals is also involved in housemanship training, internship training in Pharmacy and Radiology. We have multiple locations in Benin, Warri, Okuokoko etc.
We are recruiting to fill the position below: Job Title: Client Relations Officer and Sales Officer Location: Benin City, Edo
Job Summary
We are seeking a proactive, customer-focused, and results-driven Client Relations Officer/Sales to manage client relationships, promote the organisation’s services, identify new business opportunities, and drive revenue growth.
The ideal candidate will be responsible for delivering excellent customer service, acquiring new clients, retaining existing clients, and achieving sales targets while maintaining the organisation’s reputation and service standards.
Responsibilities
Build and maintain strong relationships with existing and prospective clients to promote customer satisfaction, loyalty, and retention.
Identify, prospect, and acquire new clients to expand the organisation’s customer base and increase revenue.
Promote and market the organisation’s products and services to prospective clients.
Develop and implement sales strategies to achieve assigned sales targets and business development objectives.
Follow up on leads, client enquiries, proposals, and sales opportunities to convert prospects into active clients.
Conduct client visits, presentations, and follow-up engagements to strengthen business relationships and generate sales.
Respond promptly to client enquiries, feedback, and complaints, ensuring timely resolution and service satisfaction.
Identify clients’ needs and recommend appropriate products or services to meet their requirements.
Maintain accurate records of client interactions, sales activities, leads, and business opportunities.
Prepare regular sales reports, client activity reports, and market feedback for management review.
Monitor market trends, competitor activities, and customer preferences to identify new business opportunities.
Collaborate with relevant departments to ensure seamless service delivery and a positive client experience.
Follow up with existing clients to encourage repeat business, referrals, and long-term partnerships.
Represent the organisation professionally during client meetings, business engagements, and promotional activities.
Requirements Education:
A Bachelor’s degree or HND in Marketing, Business Administration, Sales Management, Mass Communication, Public Relations, or a related discipline.
Experience:
A minimum of two (2) years of relevant experience in sales, client relations, customer service, marketing, or business development.
Experience in achieving sales targets, acquiring new clients, and managing existing client portfolios.
Experience in the healthcare industry or other service-oriented sectors will be an added advantage.
Other Requirements:
Must be target-driven, proactive, persuasive, and customer-focused.
Demonstrated ability to build and maintain productive business relationships.
High level of professionalism, integrity, and accountability.
Ability to work under pressure and deliver results within set timelines.
Willingness to travel for client visits, business development, and marketing activities when required.
Ability to work effectively with minimal supervision and as part of a team.
Must demonstrate a positive attitude, initiative, and commitment to organisational growth.
A valid driver’s licence and driving experience will be an added advantage, where applicable.
Skills:
Excellent verbal and written communication skills.
Strong sales, negotiation, persuasion, and presentation skills.
Excellent interpersonal and relationship management abilities.
Strong customer service and complaint-resolution skills.
Proven ability to generate leads, convert prospects, and achieve sales targets.
Good marketing, networking, and business development skills.
Strong organisational, analytical, and problem-solving abilities.
Proficiency in Microsoft Office applications and customer relationship management (CRM) tools.
Ability to work independently, manage multiple priorities, and meet deadlines.
Strong reporting, follow-up, and time-management skills.
Remuneration
Competitive remuneration commensurate with qualifications and experience.