Digital Consultancy · Full-time contract · Remote / Hybrid About us We are a digital consultancy working with clients across South Africa, the US, the UK, and Australia. Our work spans lead generation, brand awareness, campaign strategy, content, digital channels, events, and offline marketing, all in service of clear commercial goals. About the role We are looking for a Client Portfolio Lead to manage delivery across a portfolio of client accounts. You will sit between the client and our internal team, keeping projects on track through clear communication, practical coordination, and consistent follow-through. You will need to be comfortable in a fast-moving digital environment where briefs, channels, and priorities can shift quickly. This role suits someone who is organised, confident with clients, and comfortable owning outcomes without needing constant direction. Candidates must have access to their own reliable laptop or computer, as equipment is not provided. Key responsibilities Client communication Act as the main day-to-day contact for assigned clientsKeep clients updated on progress, timelines, and next stepsFollow up on approvals, feedback, and outstanding informationRun client meetings and capture actions clearlyRaise risks or delays early, with practical solutions readyInternal delivery Brief internal team members on deliverables.Own project timelines and hold the team to deadlinesTrack actions across multiple active projects simultaneouslySpot blockers early and help remove themMake sure responsibilities are clear across the team at all timesQuality and reporting Review digital outputs before they reach the client to ensure they fit with company quality standards. Check that work matches the brief, meets quality standards, and is ready to go livePrepare weekly or monthly progress reportsMaintain project trackers and meeting notesGive leadership a clear view of project status when neededWhat we are looking for We are looking for someone with experience in client service, account management, project coordination, marketing delivery, or digital project management. You do not need to be a channel specialist, but you do need to understand how marketing works, moves from brief to delivery. You will be well suited to this role if you can: Communicate clearly with both clients and internal teamsManage several deadlines at the same time without dropping detailFollow up consistently and proactively, not passivelySpot delivery risks before they become bigger problemsKeep meetings focused and ensure actions are capturedReview work carefully and give useful, clear feedbackStay composed when priorities shiftHave worked in a digital-first environment and understand how campaigns, content, and digital channels move from brief to liveIdeal background You may have worked in roles such as: Account managerProject managerClient success managerDelivery managerTraffic managerCampaign coordinatorMarketing operations coordinatorExperience in a digital agency, marketing consultancy, creative agency, media team, or campaign delivery environment would be a strong advantage. What success looks like Projects are moving, clients are informed, and the internal team knows exactly what needs to happen next. The right person will reduce chasing, improve follow-through, and give both the client and the team more confidence in the delivery process.