Client Navigator

Details

• We invite applications from suitably qualified and interested candidates for the position under the BRIDGE-N Project in Kano, Jigawa, Sokoto, Kebbi and Zamfara States. Successful candidates will support health facilities and community teams in the integrated delivery of HIV, Tuberculosis (TB), Maternal, Newborn and Child Health (MNCH), and malaria interventions to strengthen service quality, continuity of care, and overall health outcomes.
• BRIDGE-N stands for Building Resilient Integrated Delivery of HIV, TB, Malaria and MNCH Services for Government-led Effective Health System in Nigeria. The project works with government and facility structures to support continuity and quality of services across HIV, tuberculosis (TB), malaria, and maternal, newborn and child health (MNCH).

Role Purpose

• Support clients to navigate integrated health services, keep scheduled appointments, maintain continuity of treatment and care, and complete referrals across services within the approved project scope.

Key Responsibilities

• Support client navigation and linkage to relevant HIV, TB, malaria and MNCH services within the approved scope.
• Follow up with clients on scheduled appointments and support timely return to care in line with approved procedures.
• Promote continuity of treatment and care and document follow-up actions appropriately.
• Coordinate referrals between services and facilities, and follow up to confirm that referred clients accessed the intended service (closed-loop referrals).
• Maintain appropriate client records and protect confidentiality in all interactions.
• Work with facility and community teams and comply with approved project, government and facility procedures.
• Distinguish general client navigation from specialized maternal and child peer-support functions.

Minimum Qualifications and Experience

• Nursing, Social Work, Psychology, Public Health, or Community Health Extension Worker (CHEW) qualification; and at least one year of relevant experience, or 3 - 5 years of work experience in a hospital setting.
• Ability to work collaboratively with facility and community teams in the assigned location.
• Commitment to continuity and quality of integrated health services.
• Willingness to comply with approved project, government and facility procedures, including confidentiality and relevant safety requirements.
• Ability to communicate fluently in Hausa and English; residents of the state of application are encouraged to apply.