The Center for Clinical Care and Clinical Research is an indigenous, non-profit organization that promotes best practices in health care delivery, medical training and research using locally adapted models of health systems strengthening. Established in 2010, CCCRN implements projects through a team of experienced health and allied professionals that include clinicians, laboratorians, community workers and health information specialists and in partnership with multiple national and international organizations. Touching lives in a unique way, CCCRN has established its footprints in 14 states of Nigeria, where it has and continues to implement quality health initiatives that impact public health, and to contribute to the global knowledge of effective health solutions within resource constrained settings. Our guiding philosophy is to provide best possible care solutions for each client, magnifying same approach to reach many more in reaching public health goals.
Applications are invited from suitably qualified and experienced candidates for the ad hoc position below:
Job Title: Client Navigator
Locations: Kano - 142, Jigawa - 44, Sokoto - 48, Kebbi - 53 and Zamfara - 40 Slot: 327
Role Purpose
Support clients to navigate integrated health services, keep scheduled appointments, maintain continuity of treatment and care, and complete referrals across services within the approved project scope.
Key Responsibilities
Support client navigation and linkage to relevant HIV, TB, malaria and MNCH services within the approved scope.
Follow up with clients on scheduled appointments and support timely return to care in line with approved procedures.
Promote continuity of treatment and care and document follow-up actions appropriately.
Coordinate referrals between services and facilities, and follow up to confirm that referred clients accessed the intended service (closed-loop referrals).
Maintain appropriate client records and protect confidentiality in all interactions.
Work with facility and community teams and comply with approved project, government and facility procedures.
Distinguish general client navigation from specialized maternal and child peer-support functions.
Minimum Qualifications and Experience
Nursing, Social Work, Psychology, Public Health, or Community Health Extension Worker (CHEW) qualification; and at least one year of relevant experience, or 3–5 years of work experience in a hospital setting.
Ability to work collaboratively with facility and community teams in the assigned location.
Commitment to continuity and quality of integrated health services.
Willingness to comply with approved project, government and facility procedures, including confidentiality and relevant safety requirements.
Ability to communicate fluently in Hausa and English; residents of the state of application are encouraged to apply.