Operations

Claims Officer At Apa Life Assurance Company Ltd

APA Life Assurance Company Ltd·Nairobi, kenya·Full Time·Onsite
OperationsFull TimeOnsite
-Closes Oct 4, 2026

KEY PRIMARY RESPONSIBILITIES

  • Providing advice on making a claim and the processes involved
  • Processing new insurance claims notifications
  • Collecting accurate information and documents to proceed with a claim
  • Analyzing a claim made by a policymaker
  • Contacting service providers, a network of approved professionals and arranging for them to make repairs on the policyholder's property
  • Monitoring the progress of a claim
  • Investigating potentially fraudulent claims
  • Identifying reasons why full payment may not be made
  • Ensuring fair settlement of a valid claim
  • Building relationships with loss adjusters, forensic accountants and solicitors, as well as other legal/claims professionals
  • Ensuring the customer is treated fairly and that the customer receives excellent service in accordance with industry and company guidelines
  • Handling any complaints associated with a claim
  • Initiating legal recovery of monies paid out
  • Maintaining good broker relations
  • Keeping cost at a bare minimum
  • Adhering to legal requirements, industry regulations and customer quality standards set by the company.
  • Ensuring premiums are settled prior to claim processing.
  • Liaising with the underwriting department for policy terms and endorsements.
  • Advising on loss making/non performing brokers.
  • Ensuring that all enquiries by clients and or stakeholders are responded to promptly and appropriately.
  • Ensuring that discharge vouchers are dispatched and settled as per the guidelines.
  • Ensuring that records in respect of claims processed are available and maintained correctly for effectiveness in responding to policyholders' queries.
  • Regular briefing to the departmental manager and making consultations.
  • Entering claims data to the system
  • Assisting and training new staff on work procedures and company policies to ensure effective client service
  • Participating and contributing in meetings, discussions and consultations with other team members to ensure that all hindrances to job performance are addressed in good time.

ACADEMIC QUALIFICATIONS

  • Bachelor's degree in relevant field

SKILLS AND ATTRIBUTES

  • Team Player
  • Negotiation Skills
  • Interpersonal Skills
  • Interpersonal and Communication skills
  • Integrity

PROFESSIONAL QUALIFICATIONS

  • ACII/AIIK

KNOWLEDGE AND EXPERIENCE

  • At least 4 years relevant experience in Insurance

Key skills

BA/BSc/HND
Apply Now

At a glance

Company

APA Life Assurance Company Ltd

Location

Nairobi, kenya

Employment

Full Time

Experience

Valid until

October 4, 2026

Created

September 25, 2026

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