Chief Information Officer - Western Africa

About The Role

• We are looking for Chief Information Officer, West Africa to; Develop the tech strategy and architecture roadmap; Develop and deploy technology for all stakeholders; Accelerate product / service delivery; Innovate and implement technology solutions at optimized costs; Manage the functions and workings of the IT department in West Africa (20-25 FTEs); Handle the day-to-day operations, Service Delivery, People Management and Customer Delivery; Manage all customer-facing and internal applications and enterprise planning resources; Manage the infrastructure supporting the West Africa business and any associated Vendor partners & Engage fully as a member of the West Africa Management Team and Support the MD at all times.

Responsibilities

Key Responsibilities:

Ownership & Accountability

• Be the Senior IT Manager in West Africa, be part of the Management Team and represent the wider Global IT Team in West Africa.
• Lead and direct the IT Team in West Africa.
• Lead IT delivery projects and programs, including the design and deployment of new IT systems and services in West Africa.
• Ensure all SLAs and KPIs are met by the IT Team related to the IT Services we offer to our Clients 24X7.
• Lead the Service Delivery Team in West Africa and act as an escalation point for Incident and Problem management activities.
• Manage all of the IT Assets in West Africa to ensure optimum return on investment including availability, quality, performance, capacity management, etc.
• Monitor performance of information technology systems to determine cost and productivity levels, and to make recommendations for improving the IT infrastructure.
• Plan and forecast the Capex, Opex and Head Count budgets for West Africa.
• Manage the MIS and presentations to the West Africa leadership team, Regulators and Clients for project and program governance.
• Help define IT infrastructure strategy, architecture, and processes.
• Analyse business requirements by partnering with key stakeholders across the organization to develop solutions for IT needs
• Assess vendors and develop test strategies for new hardware and software.
• Troubleshoot hardware and software issues related to internal IT.

Strategic Leadership

• Develop the company's strategy for using technological resources, aligned to business goals.
• Prepare businesses to react, adapt and evolve with resilience and success.
• Create the right culture of technology and innovation to attract and retain outstanding talent.
• Ensure the organization is on an 'always future-ready' technology mode.
• Strong domain knowledge and business acumen to ensure company's technologies are used appropriately.
• Communicate technology strategy to partners and investors.

Development & Deployment Of Technology

• Ensure technologies are used efficiently, profitably and securely.
• Evaluate and implement new technologies, systems and infrastructure for competitive advantage.

Acceleration Of Product/Service Delivery

• Understand customer domain and needs and the right technology and products to outperform on customer requirements.
• Translate highly complex technical concepts and ideas to a nontechnical audience.
• Ensure that technical teams have the right technology and tools to support business teams to succeed with customers.
• Supervise system infrastructure to ensure functionality and efficiency.
• Build quality assurance and data protection processes.
• Monitor KPIs and IT budgets to assess technological performance.
• Manage global compliance across all payment platforms.

Innovation & Implementation Of Technology Solutions

• Manage all technology assets with the right teams to ensure optimum return of investment using the right framework including: availability, quality, performance, capacity management, financial management, change management, risk management, incident and problem management and license management.
• Build payments landscape, upgrade plan /roadmap to support business growth and innovation
• Proactively seek and use stakeholders' feedback to implement improvements and adjustments to technology.

Qualifications

Key Requirements:

• BSc / BA in Computer Science, Engineering, or a related field.
• MBA or other relevant graduate degree is a plus.
• 10+ years of proven experience as a CIO or similar leadership role.
• Knowledge of technological trends to build strategy.
• Strong understanding of budgets and business-planning.
• Excellent interpersonal, leadership and team working skills.
• Excellent communication skills - verbal and written.
• Proven track record of:
• Conducting technological analyses and research.
• Leadership and organizational abilities.
• Strategic thinking.
• Analytical and problem-solving skills.