Location: Lagos, Mainland
WatchGuard Group Limited is a leading Safety, Personal and Asset Protection Company delivering integrated security, loss prevention, and risk management solutions across Nigeria.
We are seeking an experienced, commercially minded and result-driven Chief Security Officer (CSO) to provide strategic leadership for our security operation while driving service excellence, business growth and client satisfaction.
The ideal candidate will possess a deep understanding of the private security industry, strong operational leadership skills and the ability to develop and grow lasting client relationships.
- Provide strategic direction for all manned guarding operation across client locations
- Develop, implement and continuously improve operational policies, procedures and Standard Operating Procedures (SOPs)
- Ensure the efficient deployment, supervision, welfare and discipline of all security personnel
- Conduct regular operational inspections, site audits and quality assurance assessments
- Ensure full compliance with contractual obligations, company standards and regulatory requirements
- Lead investigations into security incidents and ensure timely submission of comprehensive reports
- Oversee emergency response planning, crisis management and business continuity initiatives
Business Development & Client Management
- Develop and implement strategies for acquiring new security contracts and expanding the Company's market presence
- Prepare technical proposals, security assessments and commercial bids for prospective clients
- Build and maintain strong relationships with existing and prospective clients, regulatory agencies and strategic partners
- Conduct client presentations, contract negotiations and periodic service review meetings
Strategic Planning & Business Performance
- Contribute to the development and execution of the Company's strategic objectives and annual business plans
- Collaborate with Management on budgeting, resource planning and financial performance improvement
- Monitor operational performance against established targets and recommend improvement initiatives
- Prepare periodic operational and management reports for Executive Management
- Monitor key performance indicators and implement corrective actions where necessary
- Lead, mentor and develop Operations Managers, Patrol Supervisors, Site Supervisors and Security Guards
- Support the recruitment, selection, onboarding and training of security personnel
- Conduct periodic performance evaluations and implement development plans for operational staff
Compliance & Risk Management
- Ensure compliance with all relevant laws, regulations and industry best practices governing private security operations
- Identify operational risks and implement effective mitigation strategies
- Ensure proper documentation, record keeping and audit readiness
- Represent the Company in meetings with clients, regulators, law enforcement agencies, industry associations and other stakeholders
- Foster productive relationships that enhance the Company's reputation and competitive position
- Support the promotion of the Company's brand and professional image within the security industry
- A Bachelor's Degree in Security Management, Criminology, Law or a related discipline
- Minimum of 5 years' experience in the private security industry
- At least 2 years in a senior operational leadership role within a reputable man-guarding company
- Proven track record in business development, client acquisition and account management
- Strong understanding of the Nigerian private security industry and its regulatory environment
- Creative and entrepreneurial
- Confident and professional
- Strong interpersonal skills
- Ability to work independently and take initiative
- High level of integrity and discretion
- Comfortable working in a fast-paced operational environment