We are looking for an experienced Chatter / Customer Support Representative to join our team in Kenya. The ideal candidate is an excellent written communicator, customer-oriented, proactive, and able to handle multiple conversations simultaneously while delivering an outstanding customer experience.
Requirements:
Minimum 1 year of experience as a Chatter, Live Chat Agent, Customer Support Representative, or in a similar role.
Excellent written communication and typing skills.
Ability to manage multiple chats and tasks simultaneously.
Strong problem-solving and customer service skills.
Proactive, organized, and results-driven mindset.
Basic to intermediate knowledge of CRM and digital communication tools.
Intermediate to advanced English proficiency.
Full-time availability with flexibility to work different shifts as needed.
Ability to work on-site in Kenya.
Key Responsibilities:
Respond to customer inquiries through live chat platforms.
Provide accurate information about products and services.
Assist customers with questions, concerns, and issue resolution.
Maintain a high level of customer satisfaction and engagement.
Document customer interactions and update internal systems accordingly.
Collaborate with internal teams to ensure efficient problem resolution.
Follow company policies and quality standards at all times.