About chenxee
CHENXEE is a leading player in Ghana’s mobile phone distribution industry, supplying and supporting a wide network of distributors, dealers, retailers, and resellers across the country. HRLeverage Ghana Limited has been appointed as the exclusive recruitment partner for this search.
Role summary
The Channel Partnership Officer will serve as the primary liaison between the company and its network of business partners distributors, dealers, retailers, and resellers within the mobile phone distribution value chain. The role is responsible for maintaining strong partner relationships, driving sales targets through the partner network, and ensuring smooth communication and coordination between internal teams and external partners.
Responsibilities
1. Partner Relationship Management
Act as the primary point of contact between the company and its business partners/distributors.
Onboard new channel partners and maintain relationships with existing ones.
Conduct regular visits/calls to partner locations to strengthen relationships.
Support partners with training on new products, features, and promotions.
2. Sales Performance & Partner Development
Communicate company policies, pricing, promotions, and product updates to partners.
Monitor and drive partner performance against agreed sales targets.
Track partner order patterns, stock levels, and market feedback.
3. Partner Support & Issue Resolution
Resolve partner queries, complaints, and operational issues promptly.
Coordinate with logistics/warehouse teams to ensure timely order fulfillment for partners.
Escalate high-value or complex partner issues to management as needed.
4. Market Development & Reporting
Identify opportunities to expand the partner network within the assigned territory.
Prepare periodic reports on partner performance, sales trends, and market intelligence.
KPI
Achieve monthly/quarterly sales volume targets through the assigned partner network.
Maintain a minimum partner retention rate (e.g., 90%+).
Onboard a set number of new partners per quarter.
Resolve partner complaints within an agreed turnaround time.
Maintain regular partner visit/contact frequency (e.g., weekly/bi-weekly).