Activities

The Change Management Lead supports the implementation of the affiliate's Digital & Innovation change, communication and capability-building activities under the direction of the Design & Innovation Leader.
The role works closely with D&I workstreams and business stakeholders to prepare users for new digital products, processes and ways of working, support effective product adoption and provide the Manager with reliable insights for advising D&I Leadership. Key responsibilities include:
Change planning and coordination: Support the Design & Innovation Leader in developing and maintaining change management plans for D&I initiatives, aligned with project milestones, business priorities and implementation requirements.
Impact and readiness assessment: Conduct change impact, stakeholder and user-readiness assessments; document adoption barriers, operational risks and capability gaps; and propose practical mitigation actions for review by the Manager.
Stakeholder engagement: Coordinate engagement with project sponsors, line managers, change champions and users to communicate expected changes, gather feedback and support timely adoption across business entities.
Change communication: Prepare and implement communication plans with D&I Product Managers, Product Owners, including audience mapping, key messages, communication materials, channels and schedules, subject to the Manager's guidance and approval.
Capability building: Coordinate role-based training, digital literacy, user guidance and reinforcement activities to help employees use digital solutions effectively within their operational environment.
Deployment support: Support business teams during mobilisation, go-live and stabilisation by tracking readiness actions, user concerns, training completion and adoption issues, and escalating significant gaps to the Manager.
Adoption monitoring and reporting: Track agreed indicators for awareness, readiness, participation, utilisation, user experience and benefits; prepare regular reports and recommendations to support the D&I Leadership's engagement with the SLT and business entities.
Culture and innovation engagement: Plan and coordinate digital and innovation events, including D&I Week, hackathons, seminars, boot camps and roadshows, and develop success stories that promote participation and demonstrate practical business value.
Ideation workshop facilitation: Plan and facilitate structured ideation workshops with business teams and D&I stakeholders to identify operational challenges, generate potential digital initiatives, document proposed use cases and support their initial assessment and progression through the D&I opportunity pipeline.
Communities and communication channels: Administer D&I Champions Networks, communities, and communication platforms; maintain the engagement calendar; publish approved content; and ensure that user questions and feedback are captured and followed up.
Innovation facilities and partnerships: Coordinate the day-to-day use and programming of the Lagos and Port Harcourt innovation rooms and provide operational support for approved open-innovation activities and partnerships.
Documentation and process support: Coordinate the drafting, review, publication and periodic update of D&I policies, procedures, user guides and reference materials within the Corporate Management System.
Quality assurance and improvement: Conduct scheduled quality checks on D&I processes and digital products, consolidate user feedback, monitor relevant SLAs and KPIs, and submit improvement recommendations to the Manager.

Qualifications

A university degree with minimum of 4 years of industry experience and a deep knowledge and understanding of the strategic opportunities offered by Innovation and Digital.
Excellent knowledge of the principles and practices of Innovation Management, Digital transformation, Agile methodology, Change Management and Communication. Must possess strong relationship management skills.
Must be creative, possess excellent interpersonal skills as well as diverse communication skills (both written and verbal).
Should have excellent sense of organization, time management and methods.

Change Management Lead

Key skills

At a glance

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