Fedics Healthwise, a leading provider of healthcare catering services within Tsebo Catering Solutions, is seeking a dynamic and experienced Catering Manager to oversee operations within a healthcare environment. This role requires a strong leader with a passion for service excellence, compliance, and patient-centred food delivery.
Duties & Responsibilities
Take full responsibility for the management of the unit
Ability to work in a demanding environment Set and manage service delivery standards
Lead, motivate, train, and develop a team of staff Implement and maintain operational controls in line with budgetary requirements Ensure the quality of food preparation, presentation, and service meets Fedics standards
Ensure compliance with all Fedics policies and procedures
Manage daily HR and IR matters, including training, development, and performance management
Analyse and anticipate client needs and potential complaints
Take responsibility for all functions by organising, preparing, and coordinating accordingly Manage all administration, finances, debtors, and budgets
Process Fedics paperwork and compile and interpret weekly and monthly P&L statements
Build and maintain strong relationships with clients and customers on a daily basis (essential)
Be willing to work long hours and weekends when required Stay abreast of the latest food trends and best practices
Skills and Competencies
Take full accountability for the overall performance and operations of the unit
Maintain a minimum 85% client satisfaction rating and drive continuous service improvement
Ensure excellent patient experience scores through consistent service and engagement
Engage daily with healthcare stakeholders, building strong, trusted relationships
Ensure high-quality food preparation, presentation, and service standards in line with Fedics requirements
Manage and control food costs, budgets, financial performance, debtors, and P&L
Lead, train, and motivate staff while managing HR, IR, and performance processes
Maintain compliance with Q-PRO, OSHACT, GMP, and healthcare hygiene standards
Plan, coordinate, and execute all catering functions effectively
Ensure operational controls are implemented in line with budgetary requirements
Work flexible shifts in line with operational and healthcare requirements
Qualifications
Matric (Grade 12) or equavalent
National Diploma in Hospitality Management or relevant qualification (advantageous)
Minimum 3 years' experience in a Healthcare catering management role
Strong background in food service and kitchen operations