Work Condition & Special Requirements
- Ability to work shifts that meet operational requirements.
Legislative / Regulatory Compliance
- Gaming Regulations / FICA regulations.
Job Scope and Responsibilities
- Check work area and ensure all equipment is functioning and ready for service.
- Check cleanliness of own section or station
- Communicate and follow-up on the correction of any equipment faults or defects.
- Connect with all guests by providing them with a warm welcome, greeting them with a friendly smile, acknowledging them on arrival and departure, and ensuring respect at all times.
- Interact with guests and provide professional service standards and relevant solutions.
- Identifies customers and understand their preferences.
- Educate customers on business unit facilities, products and current promotions.
- Handle any customer complaints, requests and / or suggestions to resolution, escalating if necessary.
- Clear slot machines on days that count will be performed.
- Conduct a count for the day.
- Capture of data into the system.
- Report on any suspicious transactions.
- File documentation.
- Handle all player transaction requirements with regards the exchange of cash, chips, vouchers and smart cards and paying out 'winnings'.
- Reconciliations (treasury, automated cashier machine, chip) are completed daily.
- Calculate and execute pay-outs.
- Accurately conduct financial transactions on the gaming systems
- Identifies and escalates suspicious transactions and possible fraudulent activity.
- Conduct cash-ups and reconcile float at the end of service.
- Substantiate and report on any float variances.
- Secure and transport float as required.
- Guest information and copies of trading and transactional documentation is accurately recorded in the system.
- Supporting documents have been generated for auditing purposes.
- Knowledge required involves the practical application of work procedures and processes.
- Planning is generally on a short-term basis (within 3 months) and within regular activity cycles.
- Communicates, co-ordinates and interacts with others in the value chain to ensure cashiering customers receive exceptional experiences.
- Manages one's time and resources to ensure that objectives are achieved effectively and on time.
- Interprets customer requirements in terms of services available and the applicable constraints.
- Takes initiative in making decisions which are made within well-defined, somewhat diversified procedures and limits of authority.
- Considers all the facts, options, and possible outcomes prior to making decisions.
- Works independently and is orientated towards solving customer queries.
- Takes ownership of customer requests and requirements.
- Always follows laid-down policies and procedures, operating in line with rules, regulations, system parameters and internal controls.
- Interprets customer requirements in terms of services available and facilitates operational processes.
- Refers problems falling outside parameters to the team leader/manager for resolution.
Education, experience, and competencies required.
- Grade 12
- Previous experience in a customer facing / cashiering role
- Experience in the gaming industry would be an advantage.
- Problem Solving
- Collecting Information (listening; asking questions)
- Dealing with Customers
- Attention to detail.
- Checking (accuracy in the handling and recording of transactions)
- Following Instructions
- Emotional resilience
- Honesty in the handling of cash
- Presentable
- English verbal communication skills
- Numerical skills (calculations)
- Cash / credit transaction knowledge
- Detect fraudulent currency
- FICA threshold and suspicious transaction
- reporting
- Cash desk equipment usage and maintenance
- Cashiering administration
- Count
- Basic computer skills