Sun International·Western Cape, south-africa·Full Time·Internship
RetailFull TimeInternship
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Job Purpose
Responsible to accurately process all guest billing transactions for relevant food and beverage outlets in accordance with the required standards of the Company.
Key Performance Areas
Cashiering Services
Handle all billing transactions for food and beverage services executed in the outlets
Reconcile payments to orders in the system
Place guest feedback questionnaires in folders with billing
Arrange all house accounts prior to service
Reconcile float at the end of the day
Substantiate and report on any float variances
Secure and transport float as required
Guest information and copies of transactional documentation is accurately recorded
Supporting documents have been generated for auditing purposes (where required)
In-Room Dining Orders
Take telephonic In-room guest orders accurately and timeously
Place guest orders in the system
Explain menu items
Make recommendations with regards beverages and menu items
Interact with kitchen staff respectfully around any special requests
Customer Engagement
Connect with all guests by providing them with a warm welcome, greeting them with a friendly smile, acknowledging them on arrival and departure, and ensuring respect at all times
Interact with guests and provide professional service standards and relevant solutions
Identifies customers and understand their preferences
Educate customers on business unit facilities, products and current promotions
Handle any customer complaints, requests and / or suggestions to resolution, escalating if necessary
Job Requirements
Education
Grade 12
Experience
Previous experience in a customer facing / cashiering role
Experience in the gaming industry would be an advantage
Skills and Knowledge
Problem Solving
Collecting Information (listening; asking questions)
Team co-operation
Dealing with Customers
Following Instructions
Attention to detail
Checking (accuracy in the handling and recording of transactions)