The Caretaker/Water Sales Executive will oversee the day-to-day operation and care of the water facility, including water sales, customer service, water pumping, tank water level monitoring, cash handling, record keeping, cleanliness, security, maintenance, and reticulation coordination.
- Sell water, attract and maintain customers, and provide excellent customer service.
- Facilitate water connections and meter readings.
- Pump water to the residents.
- Monitor water supply levels, pumping schedules, and consumption patterns to ensure a reliable and efficient water supply.
- Monitor water tanks, pumps, meters, pipes, and general water operations.
- Maintain accurate sales, cash, meter, and operational records and submit reports.
- Ensure proper collection, accountability, and banking of water sales revenue.
- Maintain the cleanliness, security, safety, and general condition of the facility.
- Oversee basic maintenance and minor repairs (water lines, taps, lighting, gates, etc.) and escalate major repairs to the Business Development Manager.
- Monitor, safeguard, and report leakages, equipment faults, breakages, water losses, and maintenance needs.
- Coordinate project needs and ensure compliance with company procedures.
- Ensure that water supplied to customers meets the required quality and hygiene standards, and promptly report any suspected contamination.
- Safeguard company assets and promptly report any irregularities or incidents.
- Perform any other duties related to water sales and operations as may be assigned by the supervisor or management.
KEY PERFORMANCE INDICATORS (KPIs)
- Water sales and customer growth.
- Accurate sales, cash, and meter records.
- Reliable water supply and minimal operational disruptions.
- Clean, secure, and well-maintained facility.
- Proper accountability of revenue and company assets.
- Customer satisfaction and timely reporting of operational issues.
QUALIFICATIONS & EXPERIENCE
- Certificate/Diploma in Plumbing Works, Sales & Marketing, Water Management, Business, or a related field is an added advantage.
- Experience in water sales, caretaking, customer service, cash handling, or facility operations will be an added advantage.
- Basic computer skills, good communication, integrity, reliability, and accountability.