Campus Services Manager At Charterhouse Lagos

Role Overview:

• The successful candidate must demonstrate strong leadership skills, have experience in hospitality or high-end service delivery, and a commitment to operational excellence.

Qualifications and Experience

• Bachelor's degree or diploma in Operations Management, Facilities Management, Hospitality, Logistics, or related field.
• 3 - 7 years' experience in operations, facilities, or campus management.
• Experience in a boarding school or residential environment strongly preferred.
• Proven experience managing multi-functional operational teams.

Skills & Competencies

• Strong leadership and people management skills.
• Ability to manage diverse operational teams effectively.
• Strong organizational and operational planning skills.
• Strong financial acumen, budgeting, and cost-control capability.
• Experience across housekeeping, laundry, transport, fleet, reception, and retail operations.
• Strong safeguarding awareness and commitment to student welfare.
• Excellent communication and interpersonal skills.
• Ability to manage complex, multi-area operations.
• High attention to detail and service excellence mindset.
• Strong problem-solving and decision-making abilities.

Personal Attributes

• Integrity and trustworthiness.
• Proactive problem solver with a positive attitude.
• Physically fit and able to navigate a large campus with multiple floors.
• Ability to collaborate effectively with teachers, students, and other staff.
• Adaptability and willingness to take on new responsibilities.
• Commitment to upholding the values and ethos of Charterhouse Lagos.
• Ability to maintain a professional demeanour.

Key Responsibilities

Housekeeping & Cleaning Management:

• Oversee cleaning operations across classrooms, administrative areas, boarding houses, dining areas, washrooms, welcome centre, and staff residential accommodation.
• Ensure consistently high standards of cleanliness, hygiene, and presentation across all facilities.
• Supervise housekeeping teams and external cleaning contractors.
• Develop and implement structured cleaning schedules across academic, residential, and public-facing areas.
• Manage stock control, storage, and usage of cleaning materials and consumables.
• Prepare and manage budgeting, forecasting, and cost control for cleaning consumables and housekeeping operations.
• Conduct regular inspections across all facilities, including reception and boarding areas.
• Ensure compliance with health, safety, and sanitation regulations.

Laundry Operations Management:

• Manage laundry services for boarding students (uniforms, bedding, towels, personal linen).
• Oversee laundry services for staff residential accommodation where applicable.
• Ensure timely turnaround times and high-quality service delivery.
• Supervise laundry staff, workflows, scheduling, and productivity.
• Maintain inventory control of laundry chemicals, detergents, and consumables.
• Ensure maintenance and servicing of laundry equipment, in coordination with the Facilities Manager.

Driver & Transport Management:

• Supervise all school drivers and transport personnel.
• Manage transport schedules for students, staff, airport transfers, excursions, and school activities.
• Ensure safe transportation of boarding students in line with safeguarding policies.
• Oversee staff commuting transport arrangements where applicable.
• Monitor driver performance, conduct, attendance, and road safety compliance.
• Mantain transport logs, fuel usage records, and trip documentation.

Vehicle Management (Fleet Operations):

• Maintain maintenance records, servicing, licensing, insurance, and compliance of all school vehicles.
• Implement preventive maintenance schedules for the fleet.
• Monitor fuel consumption, repair costs, and vehicle utilization efficiency.
• Manage vehicle budgets including fuel, servicing, repairs, insurance, licensing, and replacement planning.
• Ensure all vehicles are clean, safe, operational, and fully compliant, in coordination with the Facilities Manager.
• Maintain accurate fleet documentation and records.
• Coordinate external vendors and workshops for servicing and repairs.

Uniform Boutique Management:

• Manage daily operations of the school uniform boutique.
• Ensure stock availability, inventory control, and timely replenishment.
• Oversee stock reconciliation and inventory accuracy.
• Coordinate suppliers, procurement, and ordering processes.
• Ensure proper display and organization of uniform items.
• Provide high-quality customer service to parents, students, and staff.
• Maintain accurate financial and stock records.

Welcome Centre (Reception) Management:

• Oversee daily operations of the welcome centre/reception.
• Ensure professional, warm, and efficient front-of-house experience.
• Supervise reception staff and service standards.
• Manage visitor registration, enquiries, and access control processes.
• Ensure timely routing of enquiries to relevant departments.
• Maintain a clean, organized, and professional reception environment.
• Support school events, visits, and stakeholder engagement activities.

Staff & Operational Supervision:

• Lead housekeeping, laundry, transport, uniform boutique, reception, and residential support teams.
• Manage duty rosters, shift planning, and workload distribution.
• Support recruitment, onboarding, training, and development of staff.
• Ensure discipline, professionalism, grooming, and adherence to standards.
• Conduct regular team meetings and operational briefings.

People Management & Leadership:

• Provide strong leadership across all operational and residential support teams.
• Promote a culture of accountability, respect, service excellence, and hospitality.
• Set clear performance expectations and conduct regular appraisals.
• Identify training needs and support staff development.
• Address performance and conduct issues promptly and fairly.
• Promote teamwork and collaboration across departments.

Health, Safety, Safeguarding & Compliance, in conjunction with the Facilities Manager:

• Ensure compliance with health, safety, environmental, and safeguarding regulations.
• Maintain a safe, secure, and welcoming environment for students, staff, and visitors.
• Conduct regular inspections across all facilities.
• Ensure safe handling and storage of cleaning chemicals and hazardous materials.
• Report and escalate incidents, risks, and safeguarding concerns.

Budgeting & Cost Control:

• Prepare and manage operational budgets across all service areas.
• Monitor expenditure and provide regular budget performance reports.
• Implement cost-control measures and operational efficiencies.
• Support procurement and value-for-money purchasing.
• Contribute to annual budgeting and forecasting processes.

Reporting & Coordination:

• Provide regular operational reports to senior management.
• Monitor service delivery standards and recommend improvements.
• Liaise with academic, boarding, administrative, and admissions teams.
• Support planning and execution of school events and residential activities.