1. Position Purpose Our client is seeking a reliable, detail-oriented and results-driven Call Centre Tracer to support debt collection operations. The successful candidate will trace and verify debtor information across corporate, municipal and Treasury-related debt portfolios. The role is strictly focused on tracing using authorised CPB systems and manual investigative methods; it does not include direct debt collection, payment negotiations or account management. 2. Key Responsibilities Conduct debtor tracing using authorised CPB systems and available tracing tools. Perform manual tracing and investigations where electronic tracing produces limited or inconclusive results. Identify and verify debtor contact information, including telephone numbers, physical addresses and other relevant details. Work across corporate, municipal and Treasury-related debt books as allocated. Record tracing outcomes accurately and maintain updated tracing registers. Distinguish between successfully traced, unsuccessfully traced and outstanding accounts. Escalate incomplete, conflicting or unverified information to the relevant supervisor. Maintain confidentiality and comply with applicable information-protection requirements. Meet agreed productivity and accuracy targets. 3. Minimum Requirements Previous experience in debtor tracing, debt collection support or a similar administrative investigation role is advantageous. Experience using CPB or comparable tracing systems will be beneficial. Basic computer literacy and proficiency in capturing and updating information. Good attention to detail and the ability to follow structured processes. Strong organisational skills and the ability to manage allocated tracing volumes. Professional conduct when handling confidential information. 4. Scope of Duties The successful candidate will perform tracing and information verification only. The position does not include: Direct debt collection or payment demands. Negotiating payment arrangements. Processing payments or managing debtor accounts. Issuing legal notices or performing legal functions. Sales, marketing or unrelated call centre duties. 5. Performance Expectations Number of accounts traced per day. Successful tracing rate. Accuracy and completeness of information captured. Quality of manual investigations. Timely completion of allocated work. Compliance with internal procedures and confidentiality requirements. 6. Candidate Profile The ideal candidate will be methodical, dependable and comfortable conducting repetitive, detail-intensive tracing work. The individual must be able to work independently, maintain accurate records and deliver consistent results within an established debt recovery environment.